Opening For Desktop support engineer(Chennai)

Tekskills Inc.; Hyderabad; Sur place; INR 240 000 - 360 000; Plein temps

Résumé du poste

Tekskills Inc. in Hyderabad is looking for a technical support professional to diagnose and resolve hardware, software, and network issues across desktops, laptops, and peripherals, and to install and maintain operating systems, applications, and security tools.

The role emphasizes timely troubleshooting, regular maintenance, user guidance on IT policies, and meticulous documentation of issues and resolutions to improve system reliability for the organization.

Responsabilités

• Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.
• Set up, configure, and maintain operating systems, applications, and security tools.
• Provide timely troubleshooting and escalate complex issues as needed.
• Perform regular updates, patches, and preventive maintenance for reliability.
• Guide employees on IT best practices, software usage, and policies.
• Maintain logs of issues and changes for future reference.

Description du poste

Technical support: Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.

System installation: Set up, configure, and maintain operating systems, applications, and security tools.

Troubleshooting: Provide timely solutions for user-reported problems, escalating complex issues when necessary.

Maintenance: Perform regular updates, patches, and preventive maintenance to ensure system reliability.

User training: Guide employees on best practices, software usage, and IT policies.

Documentation: Maintain logs of issues, resolutions, and system changes for future reference.