Desktop Support Engineer 1 - Chennai

3i Infotech Limited; Chennai District; On-site; INR 350,000 - 500,000; Full time

Job summary

3i Infotech Limited in Chennai is seeking a Helpdesk Site Engineer to provide on-site and remote IT support, diagnosing hardware and software issues to keep IT systems running smoothly across branches.

You will install and configure operating systems and applications, manage network configurations, and document incidents in a ticketing system. Travel within the city to support branch offices is required.

Qualifications

• Bachelor's degree in IT or related field.
• Experience as a Helpdesk Engineer or in a similar technical support role.
• Knowledge of Windows operating systems.
• Familiarity with TCP/IP, DNS, DHCP.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Diagnose and resolve problems related to desktops, laptops, printers, and peripherals.
• Configure and install IT hardware and software, including operating systems and applications.
• Manage and support network infrastructure.
• Document issues using a ticketing system and ensure timely resolution.
• Collaborate with IT team members to resolve complex issues.
• Maintain high customer satisfaction through effective communication.
• Ready to travel and support branch offices within the city.
• Knowledge in Zscaler, MDM, and Windows patching.

Skills

Troubleshooting

Remote support

Communication

Team collaboration

Time management

Education

Bachelors degree in IT

Tools

Zscaler

MDM

Windows Patch Management

Ticketing system

Job description

Job Summary

The Helpdesk Site Engineer is responsible for providing technical support and assistance to users both on-site and remotely. This role involves diagnosing and troubleshooting hardware and software issues, managing network configurations, and ensuring the smooth operation of IT systems.

Experience : 1+ Years

Key Responsibilities

• Provide technical support for hardware, software, and network issues.


• Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals.


• Configure and install IT hardware and software, including operating systems and applications.


• Manage and support network infrastructure


• Document and track issues using a ticketing system, ensuring timely resolution.


• Collaborate with other IT team members to resolve complex issues.


• Maintain a high level of customer satisfaction through effective communication and problem-solving.


• Ready to travel and support branch office within the city.


• Knowledge in Zscaler, MDM, & Windows Patching

Qualifications

• Bachelors degree, experience in Information Technology, or a related field.


• Experience as a Helpdesk Engineer or in a similar technical support role.


• Knowledge of Windows and operating systems.


• Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP).


• Excellent problem-solving and communication skills.


• Ability to work independently and as part of a team.

Skills

• Proficiency in troubleshooting hardware and software issues.


• Experience with remote desktop applications and helpdesk software.


• Ability to explain technical concepts to non-technical users.


• Good communication Skills


• Excellent organizational and time-management skills.