OPD Manager

INAMDAR MULTISPECIALITY HOSPITAL; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

INAMDAR MULTISPECIALITY HOSPITAL is looking for an experienced OPD Manager to oversee daily OPD operations, ensure smooth patient flow, and maintain high standards of patient satisfaction and service quality.

Responsibilities include supervising front desk and registration teams, coordinating with consultants and nursing staff, addressing grievances, monitoring waiting times, and preparing MIS reports to drive performance. Strong leadership and knowledge of hospital workflows are essential.

Qualifications

• Experience managing OPD operations in a hospital setting.
• Strong leadership and people-management skills.
• Excellent communication and patient-relations abilities.
• Knowledge of NABH requirements and healthcare quality standards.

Responsibilities

• Oversee day-to-day OPD operations and patient flow.
• Supervise front desk, registration, billing, and patient coordinators.
• Coordinate with consultants, nursing, billing and other departments.
• Address patient grievances and ensure timely resolution.
• Monitor waiting times, patient satisfaction and efficiency.
• Ensure compliance with hospital policies and NABH requirements.
• Prepare daily/monthly MIS reports for OPD performance.
• Manage duty rosters, staff productivity and coordination.

Skills

Leadership

Communication

Problem solving

Hospital operations

Quality standards

Job description

We are looking for an experienced OPD Manager to oversee the daily operations of the Outpatient Department, ensure smooth patient flow, and maintain high standards of patient satisfaction and service quality.

Key Responsibilities

• Manage day-to-day OPD operations and ensure smooth patient flow.
• Supervise OPD staff, including front desk, registration, billing, and patient coordinators.
• Coordinate with consultants, nursing staff, billing, and other departments.
• Handle patient grievances and ensure timely resolution.
• Monitor waiting time, patient satisfaction, and operational efficiency.
• Ensure compliance with hospital policies, quality standards, and NABH requirements.
• Prepare daily/monthly MIS reports and monitor OPD performance.
• Manage duty rosters, staff productivity, and departmental coordination.

Desired Candidate Profile

• 5-8 years of experience in hospital operations, preferably in OPD management.
• Strong leadership, communication, and problem-solving skills.
• Good knowledge of hospital workflows, patient relations, and healthcare quality standards.
• Experience in handling OPD teams and patient grievances is preferred.

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