OP Manager

Ankura Hospital; Hyderabad; On-site; INR 500,000 - 800,000; Full time

Job summary

Ankura Hospital in Hyderabad is seeking an Operations Coordinator to oversee the daily operations of the outpatient department. You will manage consultant scheduling, daily cabin readiness, and maintain close front office coordination to ensure smooth patient flow.

Responsibilities include staff rosters, attendance, and timely escalation to maintain service quality. This role requires strong organization and proactive problem-solving to keep OP services running efficiently.

Qualifications

• Oversee daily outpatient department operations.
• Check consultant availability and schedule, update front office.
• Ensure readiness of consultant cabins before OP begins.
• Manage staff rosters, leaves and approvals; identify performance gaps.
• Conduct periodic rounds to ensure smooth OP services.
• Monitor queues and patient waiting times; act per TAT.
• Ensure coordinators, data entry, front office, teleoperators, vaccination staff are on duty.
• Coordinate with housekeeping, billing, transport and diagnostic departments.

Job description

Primary responsibility is to oversee the daily operations of outpatient departmentCheck availability of consultant's & schedule everyday and update front office teamMonitor readiness of consultant cabin before starting OP everyday. Managing staff rosters, leaves and approvals and identifying areas for improvement in employee performance.Periodic rounds to check and facilitate smooth functioning of all OP services.To monitor Que , patient waiting time & act as per TAT To ensure that all the Coordinators, Data entry operators, Front office executives ( OP & IP ) Telephone operators, Vaccination staff are on duty if necessary to make arrangements in place of staff who are on leave or weekly off in coordination with Unit Administrator and Medical Director.Coordinating with various departments of the hospital for speedy & better services to the patients i.e. House keeping, F&B , Billing- TPA / Cash, overseeing the billing process, Maintenance etc. Coordination with transport dept., external diagnostic centers as needed.