OPD Coordinator - Hospitality

Drlogy Technologies Pvt. Ltd.; Indore District; On-site; INR 250,000 - 400,000; Full time

Job summary

Drlogy Technologies Pvt. Ltd. in Indore is seeking an OPD Coordinator - Hospitality to manage outpatient services and create a patient-friendly experience.

You will support patient flow, coordinate registrations and appointments, and liaise with clinical and support departments to ensure smooth operations. The role demands strong communication, guest-relations, and organizational skills, with a focus on hospitality standards and patient privacy.

Qualifications

• Experience 3-6 years in hospitality or OPD coordination.
• Graduate with strong communication and guest-relations abilities.
• Ability to coordinate appointments and handle routine inquiries.

Responsibilities

• Coordinate day-to-day OPD activities and patient services.
• Welcome and guide patients, attendants, and visitors.
• Coordinate patient registration and appointment activities.
• Monitor patient flow and waiting times in the OPD.
• Coordinate with doctors, nursing, front office, billing, and diagnostic departments.
• Assist patients in locating consultation rooms and service areas.
• Coordinate appointments, consultations, investigations, and follow-up visits.
• Address routine patient and attendant queries.
• Escalate service-related complaints to the appropriate supervisor.
• Monitor cleanliness, comfort, and readiness of OPD patient areas.
• Coordinate housekeeping and facility requirements for patient-service areas.
• Support elderly, differently abled, and special-assistance patients as required.
• Assist with patient feedback and service-quality initiatives.
• Maintain OPD coordination registers and records.
• Prepare routine patient-service and activity reports.
• Support smooth communication between patients and hospital departments.
• Assist with special patient and visitor requirements.
• Follow hospital hospitality and patient-service standards.
• Maintain patient privacy and confidentiality.

Skills

Guest relations

Appointment scheduling

Query handling

Complaint handling

Communication

Education

Graduate

Job description

Free to Apply Verified Employer Secure & Private No Hidden Charges

Job Requirements

Experience

3 - 6 Years Experience

Education

• Graduate

All Gender

Vacancy

1

Last Date to Apply

02, April 2027

Job Role

Work Location

Part 5 & 6, Dr. R.S. Bhandari Marg, Near Janjeerwala Square, Indore - 452003

Work Mode

Work From Office

Department

Hospitality

Role

OPD Coordinator - Hospitality

Employment type

• Full time

Key Skills

Guest Relations

Appointment Scheduling

Query & Complaint Handling

Communication

Preference Languages

Any Language

Job Description

An OPD Coordinator - Hospitality is responsible for coordinating outpatient services and ensuring a smooth, comfortable, and patient-friendly experience. The supports patient flow, appointment coordination, hospitality services, communication with clinical departments, and resolution of routine patient-service concerns.

• Coordinate day-to-day OPD activities and patient services.
• Welcome and guide patients, attendants, and visitors.
• Coordinate patient registration and appointment activities.
• Monitor patient flow and waiting times in the OPD.
• Coordinate with doctors, nursing, front office, billing, and diagnostic departments.
• Assist patients in locating consultation rooms and service areas.
• Coordinate appointments, consultations, investigations, and follow-up visits.
• Address routine patient and attendant queries.
• Escalate service-related complaints to the appropriate supervisor.
• Monitor cleanliness, comfort, and readiness of OPD patient areas.
• Coordinate housekeeping and facility requirements for patient-service areas.
• Support elderly, differently abled, and special-assistance patients as required.
• Assist with patient feedback and service-quality initiatives.
• Maintain OPD coordination registers and records.
• Prepare routine patient-service and activity reports.
• Support smooth communication between patients and hospital departments.
• Assist with special patient and visitor requirements.
• Follow hospital hospitality and patient-service standards.
• Maintain patient privacy and confidentiality.
• Support quality-improvement initiatives related to patient experience.