Hospital Front Office Manager

Sukh Sagar Medical College And Hospital (SSMCH); Jabalpur; On-site; INR 420,000 - 560,000; Full time

Job summary

Sukh Sagar Medical College And Hospital (SSMCH) in Jabalpur is seeking a Hospital Front Office Manager to oversee OPD/IPD operations, patient registration, appointment scheduling, billing, and lobby management with a focus on timely and courteous service.

The role leads a frontline team, coordinates with clinical departments, maintains hospital policies, and drives service quality and patient satisfaction across all front‑office activities.

Qualifications

• Bachelor's degree in Hospital Management, Business Administration, or related field.
• Minimum 3 years of experience in a similar role within a hospital setting.
• Experience with OPD/IPD operations and billing is preferred.

Responsibilities

• Oversee OPD management including patient registration and appointment scheduling.
• Supervise lobby area and ensure a welcoming environment.
• Enhance patient experience by addressing concerns and ensuring timely service delivery.
• Oversee outpatient billing processes for accuracy and efficiency.
• Manage patient areas, cleanliness, and comfort.
• Lead and evaluate a front office team.

Skills

Communication

Organization

Team leadership

Hospital software

MS Office

Education

Bachelor's degree in Hospital Management or related field

Tools

MS Office

Hospital management software

Job description

Job Role:- Hospital Front Office Manager

Job Description:-

• OPD Management: Ensure smooth functioning of the Outpatient Department, including patient registration, appointment scheduling, and coordination with medical staff.
• Lobby Management: Supervise the lobby area, ensuring a welcoming and organized environment for patients and visitors.
• Patient Experience: Enhance patient experience by addressing concerns, providing information, and ensuring timely service delivery.
• OP Billing: Oversee outpatient billing processes to ensure accuracy and efficiency.
• Patient Area Management: Manage patient waiting areas, ensuring cleanliness, comfort, and a positive environment.
• Team Handling: Lead and manage a team of front office staff, providing guidance, training, and performance evaluations.
• IPD Management: Ensure smooth functioning of the IP Department, including patient registration, Facility management, Counselling, Admissions and coordination.
• TPA & Counselling : Handle team of counselling & insurance registrations for smooth function and facilitation to the patients and relative to avail cashless services.

Key Responsibilities:

• Monitor and improve patient flow and reduce waiting times.
• Address and resolve patient complaints and issues promptly.
• Collaborate with other departments to ensure seamless patient care.
• Maintain up-to-date knowledge of hospital policies and procedures.
• Ensure compliance with health and safety regulations.
• Implement and monitor service quality standards.

Requirements:

• Education: Bachelor's degree in Hospital Management, Business Administration, or related field.
• Experience: Minimum 3 years of experience in a similar role within a hospital setting.

Skills:

• Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Ability to lead and motivate a team.
  • Proficiency in hospital management software and MS Office.
• Joining:- On immediate basis.