Manager - OPD

Somaiya Vidyavihar; Mumbai City; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Benefits dieser Stelle

Opportunity to lead OPD operations

Exposure to NABH processes

Hospital norms-based salary

Zusammenfassung

K.J. Somaiya Hospital & Research Centre in Mumbai seeks a Manager - OPD to lead outpatient department operations, ensuring smooth patient flow from registration to consultation. Immediate joiners preferred.

The role requires coordinating registration, scheduling, front-office supervision, and MIS reporting while maintaining NABH standards and patient satisfaction.

Qualifikationen

• Graduation in any discipline; MBA/MHA preferred.
• Experience in OPD or hospital operations with team leadership.
• Proficiency in patient flow, appointment systems, and hospital software.

Aufgaben

• Oversee day-to-day functioning of the OPD and ensure smooth patient flow from registration to consultation.
• Manage OPD registration, appointment scheduling and consultant-wise slot planning.
• Supervise front office, OPD counters and patient care coordinators on duty.
• Monitor waiting times and take corrective action to reduce patient waiting at counters and consultation rooms.
• Coordinate with consultants and departments for OPD schedules, leave adjustments and substitute arrangements.
• Ensure accurate OPD billing, cash handling and daily reconciliation with the billing team.
• Handle patient complaints and grievances at the OPD level and accelerate where required.
• Coordinate with diagnostics, pharmacy and IPD for smooth patient movement and admissions from OPD.
• Ensure availability of manpower, stationery, signage and basic infrastructure in all OPD areas.
• Implement and monitor SOPs for OPD operations and ensure staff adherence.
• Monitor OPD footfall, consultant-wise patient count and revenue, and prepare daily and monthly MIS.
• Drive patient satisfaction initiatives and conduct feedback analysis for the OPD.
• Ensure compliance with NABH standards, infection control and documentation requirements in OPD areas.
• Train and appraise OPD staff and manage their duty rosters.
• Coordinate with marketing for camps, referral patients and corporate OPD tie-ups.
• Any other assignment given by management from time to time.

Kenntnisse

Patient flow

Appointment systems

Hospital software

MS Excel

MIS reporting

Communication skills

Multilingual

Team leadership

Ausbildung

Graduate in any discipline

MHA or MBA in Hospital Administration

Healthcare Management

Tools

Hospital management software

Jobbeschreibung

K.J. Somaiya Hospital & Research Centre, a 550-bedded medical college and hospital in Sion, Mumbai, is hiring a Manager - OPD to lead its outpatient department operations. Immediate joiners preferred.

Roles and Responsibilities

• Oversee day-to-day functioning of the OPD and ensure smooth patient flow from registration to consultation
• Manage OPD registration, appointment scheduling and consultant-wise slot planning
• Supervise front office, OPD counters and patient care coordinators on duty
• Monitor waiting times and take corrective action to reduce patient waiting at counters and consultation rooms
• Coordinate with consultants and departments for OPD schedules, leave adjustments and substitute arrangements
• Ensure accurate OPD billing, cash handling and daily reconciliation with the billing team
• Handle patient complaints and grievances at the OPD level and accelerate where required
• Coordinate with diagnostics, pharmacy and IPD for smooth patient movement and admissions from OPD
• Ensure availability of manpower, stationery, signage and basic infrastructure in all OPD areas
• Implement and monitor SOPs for OPD operations and ensure staff adherence
• Monitor OPD footfall, consultant-wise patient count and revenue, and prepare daily and monthly MIS
• Drive patient satisfaction initiatives and conduct feedback analysis for the OPD
• Ensure compliance with NABH standards, infection control and documentation requirements in OPD areas
• Train and appraise OPD staff and manage their duty rosters
• Coordinate with marketing for camps, referral patients and corporate OPD tie-ups
• Any other assignment given by management from time to time

Desired Candidate Profile

• Graduate in any discipline; MHA or MBA in Hospital Administration or Healthcare Management preferred
• Experience in OPD or hospital operations with team handling responsibility
• Strong understanding of patient flow, appointment systems and hospital software
• Good command of MS Excel for MIS and daily reporting
• Excellent communication and patient handling skills in English, Hindi and Marathi
• Ability to stay calm and resolve issues in a high-footfall environment
• Immediate joiners or candidates with a short notice period will be preferred

Perks and Benefits

• Opportunity to lead OPD operations of a 550-bedded medical college and hospital
• Exposure to multi-speciality outpatient services and NABH processes
• Salary as per qualification and hospital norms

The roles and responsibilities mentioned above are indicative and may be modified from time to time as per organisational requirements.