Executive

Narayana Health; Jaipur; On-site; INR 420,000 - 680,000; Full time

Job summary

Narayana Health in Jaipur, India, is seeking an administrative coordinator to support patient flow and hospital operations on site. The role involves greeting patients, handling inquiries, coordinating doctor appointments and investigations, and maintaining confidentiality and professional conduct across departments.

Responsibilities include coordinating with OPD and admission staff, preparing MIS reports, guiding VIP patients, and ensuring smooth daily operations in a fast-paced hospital

Responsibilities

• Receive patient and patient attendants in a pleasing manner
• Answer telephone calls.
• Talk at reasonable sound levels; do not shout
• Answer all queries by patients/attendants politely
• Listen to patients/attendant carefully
• Guide the patients in the right way
• Take complete details during New Registrations (Permanent address, phone numbers, fax numbers)
• Coordinate with OPD secretaries to fix up doctor appointments
• Guide patients to investigations in Laboratory, Radiology, Cardiology, Endoscopy
• Coordinate with Consultants
• Coordinate with Admission Counter and keep information updated
• Coordinate with OT secretary for surgery status
• Maintain good relations with patients and inter-department communication
• Maintain confidentiality about patients
• Counsel patients/attendants when necessary
• Communicate with HOD periodically
• Escort VIP patients
• Coordinate with GM-Operations on administrative issues
• Prepare MIS reports for GM-Operations
• Coordinate with service department on Maintenance, Housekeeping and F&B tasks

Job description

Select how often (in days) to receive an alert:

• Receive patient and patient attendants in a pleasing manner
• Answer Telephone calls.
• Talk at reasonable sound levels. (Do not shout or talk loudly)
• Answering all queries by patients/attendants politely.
• Listen the patient/attendant carefully
• Guide the patients in right way.
• Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc.,
• Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.
• Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology , Cardiology and Endoscopy dept etc.,
• Coordinate with the Consultants
• Co-ordinate with the Admission Counter and keep the update information from time to time.
• Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day
• Maintain interpersonal relations within the departments and other departments
• Maintain Good relations with the patients
• Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.
• Maintain confidentiality about patients.
• Counsel the patients/attendants whenever it is necessary.
• Communicate to your HOD from time to time.
• Escorting VIP Patients.
• Coordinate with GM-Operations regarding any administrative related problems
• Preparing MIS report and submit to the GM-Operations
• Coordinate with service department for any Maintenance work, Housekeeping work and F&B work

Administrative

• Possess information related to Hospital procedures/protocol
• Preparing duty roasters for the department
• Managing Leaves and permissions
• Report all the incidence to the in charge
• Attend meetings and self-development programs.
• Attends related meetings and gives input on new methods of improving out patient services.
• Provide training to the staff
• Maintains discipline, dress code and punctuality among the staff.