Online Sales Head

Keka Inc.; Bhopal; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Keka Inc. in India seeks an experienced Online Sales Head to lead outbound and digital sales for B2C and B2B. You will build and manage the online sales team, set targets, and drive revenue growth via calls, WhatsApp, and other channels.

The ideal candidate has strong telesales, outbound, and inside sales experience, a proven track record of managing sales teams, and a data-driven approach to improve conversions.

Qualifications

• Experience in online sales, outbound and telesales required.
• Proven ability to manage sales teams and meet targets.
• Strong communication and negotiation skills needed.

Responsibilities

• Lead and manage Online Sales & Outbound Sales team.
• Develop strategies to drive B2C and B2B online/product sales.
• Set and monitor daily, weekly, and monthly sales targets.

Skills

Online sales

Outbound sales

Telesales

Inside sales

CRM proficiency

Communication

Negotiation

Lead follow-up

Tools

CRM systems

Job description

We are looking for an experienced Online Sales Head to lead and build our outbound/online sales function. The person will be responsible for driving B2C, B2B product sales through outbound calling and digital sales channels, building the sales team, setting targets, and ensuring consistent revenue growth.

The ideal candidate should have strong experience in telesales, outbound sales, inside sales, and product sales, with a proven track record of managing sales teams and achieving targets.

Key Responsibilities

• Lead and manage the Online Sales & Outbound Sales team.
• Develop and execute strategies to drive B2C, B2B online/product sales.
• Set and monitor daily, weekly, and monthly sales targets for the team.
• Build and manage the complete outbound sales process, from lead generation to conversion.
• Identify potential customer segments and new sales opportunities.
• Drive sales through outbound calling, WhatsApp, digital follow-ups, and other online channels.
• Monitor key sales metrics such as calls, connects, leads, conversions, revenue, AOV, and conversion rate.
• Conduct regular performance reviews and provide coaching to sales executives.
• Train the team on product pitching, objection handling, negotiation, and closing.
• Develop effective scripts, sales pitches, and follow-up processes.
• Work closely with Marketing to improve lead quality, campaign performance, and sales conversion.
• Maintain accurate sales reports and provide regular performance updates to management.
• Identify gaps in the sales funnel and implement measures to improve productivity and conversion.
• Take ownership of overall online sales revenue and team performance.

Target Candidate Profile

• 3–7 years of experience in Online Sales, Outbound Sales, Telesales, Inside Sales, or B2C/B2B Sales.
• Proven experience in product/service sales through outbound calling.
• Minimum 2+ years of experience managing a sales team.
• Strong track record of achieving and exceeding sales targets.
• Excellent communication, negotiation, objection-handling, and closing skills.
• Strong understanding of sales funnels, lead conversion, follow-ups, and CRM.
• Comfortable working in a target-driven and high-performance environment.
• Experience in D2C, e-commerce, EdTech/online courses, FMCG, consumer products, fintech, retail, or similar B2C businesses will be preferred.
• Candidates with strong inbound sales/customer support experience but limited outbound sales experience will not be preferred.