Online Sales Executive

Chandan Brothers Textiles Jewellers; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Chandan Brothers Textiles Jewellers is hiring an Online Sales Executive to manage and grow online sales across WhatsApp, Instagram, Facebook, and the website. You will respond to customer inquiries, generate leads, and convert inquiries into sales while ensuring excellent online customer service and timely follow-ups.

The role requires good English and local language communication, basic computer skills, and familiarity with jewellery or textiles products; experience with online selling

Qualifications

• Graduate in any discipline.
• Good communication skills in English and local languages.
• Knowledge of WhatsApp Business, Instagram, Facebook, and online selling platforms.
• Basic computer knowledge and MS Excel skills.
• Strong convincing and negotiation skills.
• Customer-handling and problem-solving abilities.
• Target-oriented approach with a positive attitude.
• Knowledge of jewellery or textile products is an added advantage.

Responsibilities

• Handle customer enquiries through WhatsApp, Instagram, Facebook, website, and other online platforms.
• Convert online enquiries into sales by following up with potential customers.
• Explain product details, pricing, offers and availability.
• Share product images, videos and promotional materials with customers.
• Coordinate with store teams regarding availability, billing, packing and delivery.
• Follow up on orders, payments, and deliveries.
• Maintain daily online sales reports and customer databases.
• Generate new leads through social media and other channels.
• Handle complaints and resolve queries professionally.
• Coordinate with the digital marketing team for campaigns and lead generation.
• Monitor online sales performance and work toward monthly targets.
• Maintain good customer relationships to encourage repeat purchases.

Skills

English fluency

Local language skills

WhatsApp Business

Instagram

Facebook

Online selling platforms

MS Excel

Negotiation

Customer handling

Problem solving

Target oriented

Jewellery/textile knowledge

Education

Graduate degree

Tools

WhatsApp Business

Instagram

Facebook

MS Excel

Job description

Job Title: Online Sales Executive

Industry: Retail Jewellery / Textiles

Experience: 0-1 Years (Preferred)

Location: Secunderabad , Hyderabad

To manage and grow the company's online sales through various digital platforms, respond to customer enquiries, generate leads, convert enquiries into sales, and ensure excellent customer service through online communication channels.

Key Responsibilities

• 1. Handle customer enquiries through WhatsApp, Instagram, Facebook, website, and other online platforms.
• 2. Convert online enquiries into successful sales by following up with potential customers.
• 3. Explain product details, pricing, offers, discounts, and availability to customers.
• 4. Share product images, videos, catalogues, and promotional materials with customers.
• 5. Coordinate with store teams regarding product availability, billing, packing, and delivery.
• 6. Follow up with customers regarding pending orders, payments, and deliveries.
• 7. Maintain daily online sales reports, enquiry records, and customer databases.
• 8. Generate new leads through social media and other online channels.
• 9. Handle customer complaints and resolve queries professionally.
• 10. Coordinate with the digital marketing team for promotional campaigns and lead generation.
• 11. Monitor online sales performance and work towards achieving monthly sales targets.
• 12. Maintain good customer relationships to encourage repeat purchases.

Required Skills & Qualifications

• - Graduate in any discipline.
• - Good communication skills in English and local languages.
• - Knowledge of WhatsApp Business, Instagram, Facebook, and online selling platforms.
• - Basic computer knowledge and MS Excel skills.
• - Strong convincing and negotiation skills.
• - Customer-handling and problem-solving abilities.
• - Target-oriented approach with a positive attitude.
• - Knowledge of jewellery or textile products is an added advantage.

Key Performance Indicators

• - Monthly online sales achievement.
• - Number of enquiries handled per day.
• - Lead conversion ratio.
• - Customer response time.
• - Follow-up efficiency.
• - Customer satisfaction and repeat orders.
• - Revenue generated through online channels.