Walk-in | Jewellery Sales Executive

Jewel Creations; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

Jewel Creations in Chennai is seeking a Jewellery Sales Executive to drive premium customer experiences and achieve sales targets. You will greet clients, understand requirements, demonstrate products, explain details and pricing, and build long-term relationships.

The role emphasizes lead follow-ups, CRM accuracy, and active participation in exhibitions and promotions to grow VIP and high-value client engagement.

Qualifications

• 15 years of jewellery sales experience or equivalent in luxury/ premium retail.
• Proven ability to achieve sales targets and convert enquiries into sales.
• Excellent communication, interpersonal, and relationship-management skills.
• Experience with CRM/database management and follow-up campaigns.
• Ability to handle VIP and high-value customers professionally.

Responsibilities

• Achieve daily, monthly, and annual jewellery sales targets.
• Welcome customers and understand their requirements, preferences, and budget.
• Provide professional product demonstrations and recommend designs.
• Explain product details, pricing, offers, and customization options.
• Build relationships and ensure a premium shopping experience.
• Handle inquiries via walk-ins, phone, and online leads.
• Maintain CRM records and follow-ups to drive conversions and repeats.
• Promote new collections, seasonal offers, and campaigns.
• Identify upselling and cross-selling opportunities.
• Coordinate with billing, inventory, merchandising, and operations teams.
• Maintain product displays and showroom brand standards.
• Participate in exhibitions and customer engagement activities.
• Stay updated on jewellery trends and market developments.
• Follow company policies, sales procedures, and security guidelines.

Skills

Sales targets

Customer service

CRM management

Lead conversion

Communication skills

VIP customers

Teamwork

Tools

CRM systems

POS systems

Job description

Jewellery Sales Executive

Key Responsibilities

• Achieve daily, monthly, and annual jewellery sales targets.
• Welcome customers and understand their jewellery requirements, preferences, and budget.
• Provide professional product demonstrations and recommend suitable jewellery designs.
• Explain product details, jewellery specifications, pricing, offers, and customization options.
• Build strong relationships with customers and ensure a premium shopping experience.
• Generate sales through effective customer engagement, follow-ups, and lead conversion.
• Handle walk-in customers, enquiries, phone calls, and online leads.
• Maintain regular follow-ups with prospective and existing customers to drive conversions and repeat purchases.
• Promote new collections, seasonal offers, promotions, and special campaigns.
• Identify upselling and cross-selling opportunities across jewellery categories.
• Maintain accurate customer details, enquiries, and sales information in the CRM system.
• Develop relationships with VIP and high-value customers.
• Support customer retention, referral, and loyalty activities.
• Coordinate with billing, inventory, merchandising, and operations teams for smooth order processing.
• Handle customer queries, feedback, and complaints professionally and ensure timely resolution.
• Maintain proper product displays and ensure the showroom follows brand standards.
• Participate in exhibitions, events, promotional activities, and customer engagement programs.
• Maintain product knowledge and stay updated on jewellery trends, collections, and market developments.
• Follow company policies, sales procedures, security guidelines, and customer service standards.

Key Requirements

• 15 years of experience in jewellery sales, retail sales, luxury retail, or premium retail.
• Strong knowledge of jewellery products, designs, gemstones, gold, diamonds, and related products is preferred.
• Proven ability to achieve sales targets and convert customer enquiries into sales.
• Excellent communication and interpersonal skills.
• Strong customer service and relationship-management skills.
• Good convincing, negotiation, and selling skills.
• Ability to handle VIP and high-value customers professionally.
• Experience in CRM/database management and customer follow-up.
• Positive attitude with a strong customer-focused approach.
• Good grooming and professional personality.
• Ability to work effectively in a team and independently.
• Willingness to work in a retail showroom environment, including weekends and holidays as per business requirements.
• Basic computer knowledge and familiarity with CRM/POS systems.
• Candidates with experience in branded jewellery retail will be preferred.