Online Sales Executive

Suman Fashions; Puruliya; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Growth opportunities

Hands-on exposure to online sales

Collaborative environment

Job summary

Suman Fashions is seeking a motivated candidate to manage product listings on online platforms and respond to customer enquiries via WhatsApp and other channels. You will share catalogues, provide product information, and work to convert leads into sales while coordinating with inventory and sales teams.

The role requires good communication, basic Excel/Sheets skills, and the ability to manage multiple enquiries with attention to detail.

Qualifications

• Graduate in any discipline.
• 2 years of experience in online sales, e-commerce or customer handling.
• Freshers with the right attitude can apply.

Responsibilities

• Manage product listings across online sales platforms, ensuring accurate product descriptions, pricing, images and inventory details.
• Handle incoming customer enquiries through WhatsApp and other digital communication channels.
• Respond to customer queries, share product catalogues and provide relevant product information.
• Connect with potential customers and follow up with leads to generate sales and drive conversions.
• Understand product availability, stock movement and inventory levels to ensure smooth order processing.
• Coordinate with the internal sales and inventory teams for order updates and stock-related queries.
• Maintain customer records, track enquiries and regularly follow up on pending leads.
• Assist in managing day-to-day online sales operations and improving the overall customer experience.

Skills

Communication skills

Excel & Sheets

Lead conversion

Education

Graduate degree

Tools

MS Excel

Google Sheets

Job description

Role & Responsibilities

• Manage product listings across online sales platforms, ensuring accurate product descriptions, pricing, images and inventory details.
• Handle incoming customer enquiries through WhatsApp and other digital communication channels.
• Respond to customer queries, share product catalogues and provide relevant product information.
• Connect with potential customers and follow up with leads to generate sales and drive conversions.
• Understand product availability, stock movement and inventory levels to ensure smooth order processing.
• Coordinate with the internal sales and inventory teams for order updates and stock-related queries.
• Maintain customer records, track enquiries and regularly follow up on pending leads.
• Assist in managing day-to-day online sales operations and improving the overall customer experience.

Preferred Candidate Profile

• Graduate in any discipline.
• 02 years of experience in online sales, e-commerce or customer handling. Freshers with the right attitude can also apply.
• Good verbal and written communication skills.
• Comfortable handling WhatsApp enquiries and communicating with customers.
• Basic understanding of MS Excel, Google Sheets and online platforms.
• Ability to understand products, manage multiple enquiries and convert potential leads into customers.
• Organised, proactive and detail-oriented, with a strong interest in sales and e-commerce.

Perks and Benefits

• Opportunity to work in a growing fashion and e-commerce business.
• Hands-on exposure to online sales, product management and e-commerce operations.
• Learning and growth opportunities.
• Friendly and collaborative work environment.