Online Sales Executive

Suman Fashions; Kolkata District; On-site; INR 167,000 - 301,000; Full time

Benefits offered by this job

Growing fashion and e-commerce

Hands-on exposure to online sales

Learning and growth opportunities

Friendly and collaborative work

Job summary

Suman Fashions is seeking an enthusiastic Online Sales Executive in Kolkata to manage product listings across platforms, respond to customer queries via WhatsApp, and follow up on leads to drive sales. The role offers exposure to fashion e-commerce operations and a collaborative team environment.

You will coordinate with sales and inventory teams, maintain accurate records, and strive to improve the overall customer experience through proactive engagement and effective communication.

Qualifications

• Graduate in any discipline.
• 2 years of experience in online sales, e-commerce or customer handling; freshers with the right attitude can apply.
• Strong verbal and written communication skills.
• Comfortable handling WhatsApp enquiries and communicating with customers.
• Basic MS Excel and Google Sheets skills.
• Ability to convert enquiries into customers and drive sales.
• Organised, proactive and detail-oriented with a strong interest in sales.

Responsibilities

• Manage product listings across online sales platforms with accurate descriptions, pricing, images and inventory.
• Handle customer enquiries through WhatsApp and other digital channels.
• Respond to queries, share catalogs and provide product information.
• Follow up with leads to generate sales and drive conversions.
• Understand stock movement and inventory levels to ensure smooth order processing.
• Coordinate with internal sales and inventory teams for order updates and stock-related queries.
• Maintain customer records, track enquiries and follow up on pending leads.
• Assist in day-to-day online sales operations and improve the overall customer experience.

Skills

Verbal communication

Written communication

MS Excel

Google Sheets

Online platforms

Lead conversion

Product understanding

Organised

Detail oriented

Sales interest

Education

Bachelor's degree

Tools

WhatsApp

Job description

Role & Responsibilities

• Manage product listings across online sales platforms, ensuring accurate product descriptions, pricing, images and inventory details.
• Handle incoming customer enquiries through WhatsApp and other digital communication channels.
• Respond to customer queries, share product catalogues and provide relevant product information.
• Connect with potential customers and follow up with leads to generate sales and drive conversions.
• Understand product availability, stock movement and inventory levels to ensure smooth order processing.
• Coordinate with the internal sales and inventory teams for order updates and stock-related queries.
• Maintain customer records, track enquiries and regularly follow up on pending leads.
• Assist in managing day-to-day online sales operations and improving the overall customer experience.

Preferred Candidate Profile

• Graduate in any discipline.
• 02 years of experience in online sales, e-commerce or customer handling. Freshers with the right attitude can also apply.
• Good verbal and written communication skills.
• Comfortable handling WhatsApp enquiries and communicating with customers.
• Basic understanding of MS Excel, Google Sheets and online platforms.
• Ability to understand products, manage multiple enquiries and convert potential leads into customers.
• Organised, proactive and detail-oriented, with a strong interest in sales and e-commerce.

Perks and Benefits

• Opportunity to work in a growing fashion and e-commerce business.
• Hands-on exposure to online sales, product management and e-commerce operations.
• Learning and growth opportunities.
• Friendly and collaborative work environment.