Online Chat Representative | International BPO

Talent Acquaintance; Nagpur District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Nagpur is seeking a customer support specialist to handle chat inquiries, resolve issues, and maintain knowledge of products to assist customers.

You will work with CRM tools, communicate clearly, and collaborate with internal teams to improve the overall customer experience. This role suits someone who thrives in a fast-paced environment and values accuracy and teamwork.

Qualifications

• Proven experience in a customer-facing role.
• Excellent written and verbal communication.
• Strong problem-solving and critical thinking.
• Ability to work in a fast-paced environment with multiple tasks.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail.

Responsibilities

• Provide exceptional customer service through chat support, resolving inquiries professionally.
• Address complex customer complaints with strong problem-solving skills.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service experience

Excellent communication

Problem-solving

CRM software

Team collaboration

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.