Online Chat Representative | International BPO

Talent Acquaintance; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused professional to join our chat support team in Delhi. You will respond to inquiries, resolve issues professionally, and maintain accurate records using CRM software.

Candidates should have experience in customer-facing roles, strong communication, problem-solving, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication; able to articulate complex ideas clearly.
• Strong problem-solving and creative thinking.
• Ability to work in a fast-paced environment and multitask.
• Proficiency in using CRM software and support tools.
• Strong attention to detail and quality control.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer-facing experience

Written communication

Verbal communication

Problem solving

CRM software

Attention to detail

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.