Online Chat Representative | International BPO

Talent Acquaintance; Khordha; Sur place; INR 250 000 - 450 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer-focused professional for chat support in Odisha, India. You will provide high-quality assistance, resolve inquiries, and work closely with internal teams to improve the overall customer experience.

Candidates should have strong written and verbal communication skills, experience in CRM tools, and the ability to manage multiple tasks in a fast-paced environment. This role emphasizes accuracy, teamwork, and continuous product knowledge updates.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication; ability to articulate clearly.
• Strong problem-solving and creative thinking.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using CRM software and support tools.
• Strong attention to detail.

Responsabilités

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Connaissances

Customer service

Chat support

Written communication

Verbal communication

CRM software

Team collaboration

Problem solving

Outils

CRM software

Description du poste

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.