Online Chat Representative | International BPO

Talent Acquaintance; Kolkata District; On-site; INR 250,000 - 450,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support specialist to handle chat-based inquiries and resolve issues with professionalism.

You will use CRM tools to document interactions, maintain accurate records, and continuously update product knowledge to provide accurate information to customers.

Collaborating with internal teams, you will work in a fast-paced, team-oriented environment to achieve high customer satisfaction and contribute to process improvements.

Qualifications

• Experience in a customer-facing role, preferably chat/non-voice BPO.
• Excellent written and verbal communication; clear articulation of ideas.
• Strong problem-solving with critical and creative thinking.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient in using CRM software and support tools.
• Attention to detail to ensure accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries.
• Address complex complaints using strong problem-solving skills.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Maintain accurate records of interactions using CRM software.
• Continuously update knowledge of products and services to assist customers.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Communication skills

Problem-solving

Team collaboration

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.