Online Chat Representative | International BPO

Talent Acquaintance; Greater Noida; Presencial; INR 250 000 - 400 000; Tempo integral

Resumo da oferta

Talent Acquaintance in India seeks a customer service professional to provide chat support, respond to inquiries, and resolve issues with professionalism.

You will collaborate with internal teams, maintain CRM records, and continually update product knowledge to offer accurate information while thriving in a fast-paced, team-oriented environment.

Qualificações

• Experience in a customer-facing role, preferably chat or non-voice support.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with CRM tools and support software.
• Attention to detail and commitment to quality.

Responsabilidades

• Provide exceptional customer service through chat support, addressing inquiries and resolving issues professionally.
• Utilize problem-solving skills to resolve complex customer complaints and concerns.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update product knowledge to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Conhecimentos

Customer service

Written communication

Verbal communication

Problem-solving

Team collaboration

Multitasking

Ferramentas

CRM software

Descrição da oferta de emprego

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.