Online Chat Representative | International BPO

Talent Acquaintance; Surat; On-site; INR 201,000 - 268,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused chat support professional in Surat. The role involves handling inquiries, resolving issues, and maintaining accurate CRM records to ensure a seamless customer journey.

The ideal candidate will have strong written and verbal communication, solid problem-solving abilities, and the capacity to work well within a fast-paced, collaborative team. Training on products and services will be provided.

Qualifications

• Experience in a customer-facing role.
• Excellent written and verbal communication.
• Strong problem-solving skills.
• Ability to work in fast-paced environment.
• Experience with chat or non-voice BPO.
• Detail-oriented and quality-focused.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Problem solving

Communication

Teamwork

CRM tools

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.