Online Chat Representative | International BPO

Talent Acquaintance; Dadri; On-site; INR 240,000 - 420,000; Full time

Job summary

Talent Acquaintance in Uttar Pradesh is seeking a customer support specialist to handle chat inquiries, resolve issues, and provide accurate information to customers.

You will work with the team to maintain CRM records, stay updated on products, and ensure a high level of customer satisfaction in a fast-paced environment. Experience in a chat or non-voice BPO and strong written communication are ideal.

Qualifications

• Proven experience in a customer-facing role.
• Excellent written and verbal communication.
• Strong problem-solving and critical thinking.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using CRM software.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Communication skills

Problem-solving

Team collaboration

Attention to detail

Multi-tasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.