Online Chat Representative | International BPO

Talent Acquaintance; Ernakulam; On-site; INR 240,000 - 420,000; Full time

Job summary

Talent Acquaintance in India seeks a customer support specialist to handle chat inquiries, resolve issues, and maintain smooth interactions with customers. You will collaborate with internal teams and keep CRM records up to date.

The role requires clear written and spoken communication, strong problem-solving, and the ability to multitask in a fast-paced setting. Experience in chat or non-voice support is preferred, with a focus on accuracy and customer satisfaction.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, with the ability to articulate complex ideas clearly.
• Strong problem-solving and critical thinking abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency with CRM software and support tools.
• Attention to detail to ensure accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Written communication

Verbal communication

Problem-solving

Critical thinking

Multitasking

CRM proficiency

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.