Online Chat Representative | International BPO

Talent Acquaintance; Chandigarh; On-site; INR 300,000 - 500,000; Full time

Job summary

Talent Acquaintance is seeking a customer service specialist to handle chat inquiries from Chandigarh-based customers, delivering prompt, accurate responses.

You will collaborate with product and sales teams, maintain CRM records, and continuously improve product knowledge to enhance the overall customer experience.

The role requires strong written and verbal communication, problem-solving skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Proven experience in a customer-facing role, preferably chat or non-voice.
• Excellent written and verbal communication with clear articulation.
• Strong problem-solving and creative thinking.
• Ability to work in a fast-paced environment and multitask.
• Proficient in using CRM software.
• Attention to detail in all interactions.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer-facing

Communication skills

Problem-solving

Teamwork

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.