Online Chat Representative | International BPO

Talent Acquaintance; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Mumbai is seeking a dedicated customer support specialist to handle chat inquiries, resolve issues promptly, and ensure a consistently excellent customer experience. You will work with internal teams to resolve complex problems, maintain accurate CRM records, and continuously update product knowledge to provide precise information.

A strong written and spoken communication skill set, sharp problem-solving abilities, and comfort working in a fast-paced, team-oriented

Qualifications

• Proven experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Proficient in CRM software and support tools.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Chat support experience

CRM software proficiency

Excellent communication skills

Problem-solving

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.