Online Chat Representative | International BPO

Talent Acquaintance; Pune District; On-site; INR 250,000 - 360,000; Full time

Job summary

Talent Acquaintance is seeking a customer service specialist to join our chat support team. You will respond to inquiries, resolve issues, and maintain accurate CRM records.

The role emphasizes clear written and verbal communication, problem solving, and collaboration with internal teams to enhance the customer experience. A fast-paced environment and multi-tasking are common.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, articulating ideas clearly.
• Strong problem-solving and critical thinking skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using CRM software and support tools.

Responsibilities

• Provide exceptional customer service via chat, addressing inquiries.
• Resolve complex customer issues with strong problem-solving.
• Collaborate with internal teams to improve customer experience.
• Maintain accurate records of customer interactions in CRM.
• Keep knowledge up-to-date on products and services.
• Work well in a team to achieve customer satisfaction goals.

Skills

Customer service

Written communication

Verbal communication

Problem solving

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.