Officer - GLP

Muthoot Fincorp Ltd.; Chengalpattu; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot Fincorp Ltd. in Tamil Nadu is hiring a Field Sales Executive to service Gold Loan from Home (GLFH) customers, handling end-to-end transactions and ensuring customers receive optimal service.

You will generate leads through BTL marketing, calls to inactive and prospective clients, and travel to customers' homes for gold appraisal and completion of GLFH transactions while complying with all policies. The role emphasizes timely appointment fulfillment and high service quality.

Qualifications

• Experience in field sales or direct customer interaction.
• Ability to generate and convert leads through on-ground activities.
• Strong communication and interpersonal skills.

Responsibilities

• Serve Gold Loan from Home customers by handling end-to-end transactions with optimal service.
• Promptly travel to and from customers' homes while safely handling the gold in transit.
• Carry out GLFH transactions while strictly adhering to process and policies.
• Maintain high level of customer satisfaction and perform gold appraisal as needed.
• Generating leads for GLFH through BTL marketing and calls to inactive or prospective customers.

Skills

Customer handling

Lead generation

Field sales

Communication

Job description

• Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service.
• Source new customers through BTL marketing and customer calling

Areas of Responsibility

• Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction
• Promptly travel to and from the customers home while safely handling the gold in transit
• Carry out GLFH transaction while strictly adhering to process and policies
• Maintain high level of customer satisfaction
• Gold appraisal

Generating leads for GLFH

• By conducting BTL marketing
• Call inactive and other prospective customers
• Responsible for conversion of leads generated

KRA

• Adherence of timeliness (fulfilling the appointment within a specified time)
• Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious)
• Quality of service
• Number of leads generated through customer visit/calls and conversion %