Customer Service Officer - Gold Loan

Equitas Small Finance Bank Ltd.; Tiruchirappalli; On-site; INR 300,000 - 540,000; Full time

Job summary

Equitas Small Finance Bank Ltd. is seeking a Customer Service Officer for Gold Loan in Tamil Nadu. You will source LAP and housing finance through connectors and self-sourcing, empanel new connectors, and assess income for LAP and micro housing loans through discussions, field visits, and documentation.

You will track repayments, lead generation, and ensure timely delivery of products with cost-efficient service. You will build and nurture the team to meet branch budgets and performance goals.

Responsibilities

• Sourcing of LAP & Housing finance through connectors & self-sourcing.
• Empanelment of New connecters to source business in HF & LAP
• Process of LAP & Micro Housing loan by accessing their income through personal discussion & field Visit & documentation.
• Track and Ensure Repayments of the Loan disbursed
• An Individual player with high performance and be a team player
• To Build and Nurture team & enable them to achieve high performance as per the branch capacity & budget.
• Lead generation & conversion for existing customers who require LAP/housing finance.
• Ensure consistent delivery of Equitas products and services and prompt repayment in an efficient and cost effective manner
• Sourcing & Completion of Loan document application form and follow-up to be don till disbursement stage

Job description

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - MF

Department Gold Loan

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer - Gold Loan

Division Inclusive Banking - MF

Zone South

State Tamil Nadu

Region Mailaduthurai

Branch Code 1289

Key Responsibilities:

• Sourcing of LAP & Housing finance through connectors & self-sourcing.
• Empanelment of New connecters to source business in HF & LAP
• Process of LAP & Micro Housing loan by accessing their income through personal discussion & field Visit & documentation.
• Track and Ensure Repayments of the Loan disbursed
• An Individual player with high performance and be a team player
• To Build and Nurture team & enable them to achieve high performance as per the branch capacity & budget.
• Lead generation & conversion for existing customers who require LAP/housing finance.
• Ensure consistent delivery of Equitas products and services and prompt repayment in an efficient and cost effective manner
• Sourcing & Completion of Loan document application form and follow-up to be don till disbursement stage