Senior Officer - Gold Loan From Home

Muthoot Fincorp Limited; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Muthoot Fincorp Limited in Bengaluru seeks a Senior Officer - GLP Officer – GLFH to manage end-to-end Gold Loan from Home transactions, ensuring optimal service to customers, and driving conversion of leads from BTL marketing and calls.

The role involves visiting customer homes, handling gold safely, appraising gold, generating leads, and achieving timely KRAs while complying with policies and maintaining high customer satisfaction.

Responsibilities

• Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction
• Promptly travel to and from the customers home while safely handling the gold in transit
• Carry out GLFH transaction while strictly adhering to process and policies
• Maintain high level of customer satisfaction
• Gold appraisal
• Generating leads for GLFH
• By conducting BTL marketing
• Call inactive and other prospective customers
• Responsible for conversion of leads generated
• KRA Adherence of timeliness (fulfilling the appointment within a specified time)
• Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious)
• Quality of service Number of leads generated through customer visit/calls and conversion %

Job description

Senior Officer - GLP Officer – GLFH

Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service. Source new customers through BTL marketing and customer calling.

Areas of Responsibility

• Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction
• Promptly travel to and from the customers home while safely handling the gold in transit
• Carry out GLFH transaction while strictly adhering to process and policies
• Maintain high level of customer satisfaction
• Gold appraisal
• Generating leads for GLFH
• By conducting BTL marketing
• Call inactive and other prospective customers
• Responsible for conversion of leads generated
• KRA Adherence of timeliness (fulfilling the appointment within a specified time)
• Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious)
• Quality of service Number of leads generated through customer visit/calls and conversion %