Loan Manager - GLP

Muthoot Fincorp Ltd.; Ranchi; On-site; INR 240,000 - 360,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a field professional to handle Gold Loan from Home (GLFH) transactions, visiting customers at their homes to ensure smooth processing and secure handling of gold assets.

The role emphasizes precise adherence to company policies, high customer satisfaction, and proactive lead generation through BTL marketing and calls to inactive or prospective clients.

Qualifications

• End-to-end GLFH transaction handling experience preferred.
• Strong customer service and communication skills.
• Ability to travel to customer homes and manage gold securely.

Responsibilities

• Serve Gold Loan from home customers end-to-end.
• Travel to customer homes for GLFH transactions.
• Appraise gold and ensure adherence to policies.
• Generate leads through BTL marketing and outbound calls.

Job description

• Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service.
• Source new customers through BTL marketing and customer calling

Areas of Responsibility

Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction

• Promptly travel to and from the customers home while safely handling the gold in transit
• Carry out GLFH transaction while strictly adhering to process and policies
• Maintain high level of customer satisfaction
• Gold appraisal

Generating leads for GLFH

• By conducting BTL marketing
• Call inactive and other prospective customers
• Responsible for conversion of leads generated

KRA

• Adherence of timeliness (fulfilling the appointment within a specified time)
• Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious)
• Quality of service
• Number of leads generated through customer visit/calls and conversion %