Officer, Customer Service Officer, Consumer Banking Group

DBS Bank; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

DBS Bank Ltd in Chennai seeks an Operations professional to handle core banking processes, ensure regulatory compliance, and deliver excellent customer service. The role focuses on processing transactions, opening new accounts, and addressing customer inquiries.

The ideal candidate has 2–4 years of banking experience, with a degree in Banking or Commerce, and strong interpersonal skills to build lasting client relationships. A proactive, deadline-driven approach is essential.

Qualifications

• 2-4 years banking experience.
• Graduate preferably banking/commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Knowledge about internal/external regulations.
• Good computer knowledge.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions.
• Process cash transactions, transfer transactions and clearing of instruments.
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits.
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard.
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escape when required to the appropriate authorities.

Skills

Banking Experience

Communication Skills

Customer Service

Relationship Building

Deadline-Oriented

Education

Bachelor's degree in Banking/Commerce

Tools

MS Office

Job description

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escape when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements

Location

Valasarawakkam, Chennai

Job

Operations

Schedule

Regular

Employee Status

Full time