Non Voice Customer Support Executive

Transcom; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Transcom is seeking a Customer Experience Associate for non-voice support in Pune. The role focuses on chat and email assistance, understanding customer concerns, and delivering timely, accurate resolutions.

You will be part of a fast-paced team that values clear communication and a customer-first mindset. The position emphasizes handling inquiries, maintaining records, and collaborating with internal teams to improve service quality.

Qualifications

• Strong written communication skills.
• Customer-first approach.
• Able to solve problems effectively.

Responsibilities

• Handle customer queries through chat and email support.
• Understand customer concerns and provide appropriate solutions.
• Ensure a positive and professional customer experience.
• Resolve customer issues within defined timelines.
• Handle complaints, requests, and escalations effectively.
• Maintain accurate records of customer interactions.
• Coordinate with internal teams to resolve customer concerns.
• Follow company processes, quality standards, and support guidelines.
• Identify recurring issues and report to relevant teams.
• Achieve quality, productivity, and customer satisfaction targets.

Skills

Written communication

Customer service

Problem solving

Attention to detail

Typing speed

Job description

Job Title- Customer Experience Associate Non-Voice Customer Support

About the Role

We are looking for a Customer Experience Associate to join our customer support team. This is a non-voice role where you will assist customers primarily through chat and email, understand their concerns, and provide accurate and timely resolutions.

The ideal candidate should have strong written communication skills, a customer-first approach, and the ability to solve problems effectively.

Key Responsibilities

• Handle customer queries through chat and email support
• Understand customer concerns and provide appropriate solutions
• Ensure a positive and professional customer experience
• Resolve customer issues within defined timelines
• Handle complaints, requests, and escalations effectively
• Maintain accurate records of customer interactions
• Coordinate with internal teams to resolve customer concerns
• Follow company processes, quality standards, and support guidelines
• Identify recurring customer issues and report them to the relevant teams
• Achieve assigned quality, productivity, and customer satisfaction targets

Skills Required

• Excellent written and verbal communication skills
• Strong customer service and interpersonal skills
• Good problem-solving and decision-making abilities
• Strong attention to detail
• Good typing speed and accuracy
• Ability to multitask and manage multiple customer queries
• Basic computer knowledge
• Ability to work in a fast-paced environment
• Customer-first attitude and willingness to learn

Who Can Apply?

• Experienced candidates can apply
• Candidates with experience in Customer Support, Customer Service, BPO, Chat Support, Email Support, Back Office, E-commerce, or Customer Experience are preferred
• Candidates with strong written communication skills are encouraged to apply.