Customer Relations Associate

Kots; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Kots in Whitefield, Bengaluru, seeks a Customer Support Executive to handle queries via calls and emails, ensuring quick resolution and high customer satisfaction. The role requires strong English communication and proficiency with CRM tools, including Zoho Desk, with rotational shifts and a focus on data accuracy.

The candidate will maintain records in CRM, generate routine reports in Excel, and collaborate across teams to resolve issues and improve service processes.

Qualifications

• Domain expertise in customer service processes and systems.
• Excellent English communication skills, both verbal and written.
• Experience in voice and non-voice support (email).
• Proficiency in MS Excel for basic reporting and data management.
• Flexible to work in rotational shifts.

Responsibilities

• Handle customer queries and concerns via calls and emails (Voice & Non-voice support).
• Ensure first contact resolution and customer satisfaction.
• Maintain accurate records of interactions in the CRM system.
• Proactively identify customer needs and provide appropriate solutions.
• Escalate complex issues to relevant departments with proper documentation.
• Contribute towards process improvement and knowledge sharing within the team.
• Prepare and maintain daily/weekly Excel reports as required.

Skills

Customer service knowledge

English proficiency

Communication skills

Voice & non-voice support

MS Excel

Problem solving

Shifts flexibility

Tools

Zoho Desk

Job description

Job Title: Customer Support Executive / Customer Relations Associate. Location: Whitefield. Experience Required: Overall: 2-3 years total experience. Mandatory: Minimum 1.5 years in Customer Service or Customer Support. We are looking for only female candidates for this role.

Key Responsibilities

• Handle customer queries and concerns effectively via calls and emails (Voice & Non-voice support).
• Ensure first contact resolution and customer satisfaction.
• Maintain accurate records of interactions in the CRM system.
• Proactively identify customer needs and provide appropriate solutions.
• Escalate complex issues to relevant departments with proper documentation.
• Contribute towards process improvement and knowledge sharing within the team.
• Prepare and maintain daily/weekly Excel reports as required.

Key Requirements

• Domain expertise in customer service processes and systems.
• Excellent English communication skills, both verbal and written.
• Strong vocabulary, articulation, and comprehension.
• Experience in voice and non-voice support (email).
• Proficiency in MS Excel for basic reporting and data management.
• Strong problem-solving attitude with attention to detail.
• Flexible to work in rotational shifts.

Preferred Attributes

• Exposure to CRM tools (e.g., Zoho Desk).
• Experience in handling both B2C and B2B customers.
• Quick learner with adaptability to changing business needs.

Employment Type

Full Time