Associate Customer Support| 0-1yr| MS Office| Bangalore

Gryphon Hytech Services; Bengaluru; On-site; INR 250,000 - 360,000; Full time

Job summary

Gryphon Hytech Services in Bangalore is seeking an Associate Customer Support to join our voice-based support team. The role involves handling inbound queries, understanding customer needs, and delivering accurate resolutions in a fast-paced environment.

The ideal candidate will have strong English communication, a willing attitude to learn, and the ability to work in a target-driven setting. Freshers welcome; training provided.

Qualifications

• Education: Any Graduate / UG candidates can apply.
• Experience: Freshers to less than 12 months.
• BPO/Customer service exposure preferred.
• Excellent verbal and written communication skills.
• Typing speed at least 20 WPM with 80% accuracy.
• Basic computer knowledge with MS Word, Excel and PowerPoint.
• Willingness to work in a voice-based support environment.

Responsibilities

• Handle inbound customer calls and provide timely, accurate and professional assistance.
• Understand customer concerns and provide appropriate solutions.
• Handle difficult or irate customers professionally and maintain a positive customer experience.
• Research customer accounts, policies and available resources to resolve queries.
• Document customer interactions, contact topics and actions accurately in internal tools.
• Maintain required productivity, quality and customer service standards.
• Follow up on customer concerns wherever required and ensure commitments are fulfilled.
• Escalate complex or unresolved issues to the appropriate team.
• Identify recurring customer issues and communicate trends or possible solutions to the relevant teams.
• Maintain a professional and positive approach during every customer interaction.

Skills

Excellent English communication

Active listening

Customer focus

Problem solving

Handling challenging interactions

Interpersonal skills

MS Office basics

Typing speed

Target-driven

Education

Any Graduate

Tools

MS Word

MS Excel

PowerPoint

Job description

Designation: Associate Customer Support

Band/Grade: U1

Location: Bangalore (Both side transportation will be provided.)

Reporting To: Operations Team Leader

Line of Business: CSA Voice Support

Job Type: Full-time

Eligibility Criteria

• Education: Any Graduate / UG candidates can apply
• Experience: Freshers to less than 12 months
• BPO Experience: Candidates with BPO/customer service experience preferred
• Communication: Excellent verbal and written communication skills
• Typing Speed: Minimum 20 WPM with 80% accuracy
• Computer Skills: Basic computer knowledge with working knowledge of MS Word, Excel and PowerPoint
• Willingness to work in a voice-based customer support environment

Job Summary

We are looking for enthusiastic and customer-focused candidates for an Associate Customer Support role in a voice-based customer service process. The role involves handling inbound customer queries, understanding customer requirements, researching account information, and providing accurate and effective resolutions.

Key Responsibilities

• Handle inbound customer calls and provide timely, accurate and professional assistance.
• Understand customer concerns and provide appropriate solutions.
• Handle difficult or irate customers professionally and maintain a positive customer experience.
• Research customer accounts, policies and available resources to resolve queries.
• Document customer interactions, contact topics and actions accurately in internal tools.
• Maintain required productivity, quality and customer service standards.
• Follow up on customer concerns wherever required and ensure commitments are fulfilled.
• Escalate complex or unresolved issues to the appropriate team.
• Identify recurring customer issues and communicate trends or possible solutions to the relevant teams.
• Maintain a professional and positive approach during every customer interaction.

Required Skills

• Excellent English communication and customer interaction skills
• Strong listening and comprehension skills
• Customer-focused approach
• Problem-solving ability
• Ability to handle challenging customer interactions
• Good interpersonal and relationship-building skills
• Basic MS Office and computer knowledge
• Good typing speed and accuracy
• Ability to work in a target-driven environment

Ideal Candidate

Candidates who are confident communicators, customer-oriented, solution-focused and comfortable handling voice-based customer interactions are encouraged to apply.