Customer Support Executive

Oratech Lifestyle; Pune District; On-site; INR 240,000 - 360,000; Full time

Job summary

Oratech Lifestyle is seeking a Customer Support Executive to be the first point of contact for customers, handling queries via calls and chats with a customer-first attitude. The role requires strong communication, professional responsiveness, and the ability to provide solutions while maintaining high service quality.

You will maintain records, coordinate with internal teams, and escalate complex issues when needed, ensuring timely follow-ups and customer satisfaction in a fast-paced

Qualifications

• Excellent verbal and written communication skills.
• Basic computer knowledge and typing skills.
• Ability to communicate professionally with customers via calls and chats.
• Strong customer service and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Good listening skills and customer-focused approach.
• Freshers can apply; candidates with relevant customer support experience may be preferred.

Responsibilities

• Handle customer queries and provide support through calls and chat.
• Respond to customer inquiries in a professional, polite, and timely manner.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer issues while ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions, complaints, and follow-ups.
• Coordinate with relevant internal departments to resolve customer concerns.
• Escalate complex or unresolved issues to the appropriate department when required.
• Follow company processes and ensure service quality standards are consistently maintained.
• Provide timely follow-ups to customers and ensure proper closure of queries.
• Maintain a positive and professional approach while handling customer interactions.

Skills

Verbal and written communication

Typing skills

Customer service

Problem solving

Multitasking in fast-paced environment

Active listening

Freshers welcome

Tools

Zoho CRM

Job description

About the Role

We are looking for a Customer Support Executive to join our team and be the first point of contact for our customers. The ideal candidate should have strong communication skills, a customer-first attitude, and the ability to handle customer queries professionally through calls and chats.

Key Responsibilities

• Handle customer queries and provide support through calls and chat.
• Respond to customer inquiries in a professional, polite, and timely manner.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer issues while ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions, complaints, and follow-ups.
• Coordinate with relevant internal departments to resolve customer concerns.
• Escalate complex or unresolved issues to the appropriate department when required.
• Follow company processes and ensure service quality standards are consistently maintained.
• Provide timely follow-ups to customers and ensure proper closure of queries.
• Maintain a positive and professional approach while handling customer interactions.

Requirements

• Excellent verbal and written communication skills.
• Basic computer knowledge and good typing skills.
• Ability to communicate professionally with customers over calls and chats.
• Strong customer service and problem-solving skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Good listening skills and a customer-focused approach.
• Ability to handle customer complaints calmly and professionally.
• Freshers can apply; candidates with relevant customer support experience will be preferred.

Key Skills

Customer Support | Customer Service | Zoho CRM | Voice Process | Chat Support | Calling | Communication Skills | Problem Solving | Complaint Handling | Customer Query Resolution | Follow-up | Computer Knowledge | Typing Skills

What Were Looking For

Were looking for a customer-focused and responsible individual who can effectively understand customer requirements, resolve concerns, and deliver a positive customer experience.

If you are confident in your communication skills and enjoy helping customers, we’d love to have you on our team.