Non Voice Customer Service Executive

TP; Mumbai Suburban; On-site; INR 284,000 - 341,000; Full time

Job summary

Teleperformance is hiring Customer Service Representatives for its Chat Process at Malad, Mumbai. The role involves assisting customers through chat and providing fast, accurate, and professional support.

Qualifying candidates should be graduates with mandatory customer service/BPO experience, strong written English, and the ability to work in 24/7 rotational shifts. UAN check is mandatory. In-hand salary up to 28,000 INR per month, with 5 working days and 2 rotational offs.

Qualifications

• Graduate – Mandatory
• Customer Service/BPO experience – Mandatory
• Banking/Financial process experience: added advantage
• Excellent written English communication and typing speed
• Willing to work in 24/7 rotational shifts
• UAN check – Mandatory

Responsibilities

• Handle customer queries and concerns through chat.
• Provide product/service information and troubleshoot issues.
• Maintain required CSAT and KPI targets.
• Accurately update CRM systems and customer interactions.
• Follow process guidelines and data-privacy standards.
• Work effectively in a fast-paced environment.

Skills

Customer service experience

Written English

Typing speed

Multitasking

Education

Graduate

Tools

CRM systems

Job description

Teleperformance Hiring.

Position: Customer Service Representative Chat Process Location: Malad, Mumbai Job Type: Full-Time Salary: Up to 28,000 In-Hand/Month Working Days: 5 Days Working Week Off: 2 Rotational Week Offs Shift: 24/7 Rotational Shifts UAN Check: Mandatory

About the Role

Teleperformance is hiring Customer Service Representatives for its Chat Process at Malad, Mumbai. The role involves assisting customers through chat and providing fast, accurate, and professional support.

Key Responsibilities

• Handle customer queries and concerns through chat.
• Provide product/service information and troubleshoot issues.
• Maintain required CSAT and KPI targets.
• Accurately update CRM systems and customer interactions.
• Follow process guidelines and data-privacy standards.
• Work effectively in a fast-paced environment.

Eligibility & Requirements

• Qualification: Graduate – Mandatory
• Experience: Customer Service/BPO experience – Mandatory
• Banking/Financial Process experience: Added advantage
• Excellent written English communication and typing speed.
• Strong problem-solving and multitasking skills.
• Comfortable working in 24/7 rotational shifts.
• UAN Check: Mandatory.

Documents Required

• Offer Letter
• Relieving Letter
• Bank Statements
• Salary Slips

Why Join Teleperformance?

• Competitive in-hand salary
• Growth opportunities
• Learning & development
• Dynamic work environment
• 5 Days Working with rotational week offs