Customer Service Executive - International Chat Process

TP; Mumbai Suburban; On-site; INR 240,000 - 360,000; Full time

Job summary

Teleperformance in Mumbai is seeking agents for chat and email support in banking/fraud processes. The role emphasizes excellent written and verbal communication and customer assistance through multiple channels.

Candidates should be graduates with 1+ year in banking/fraud, a Cibil score above 680, and solid typing speed with basic computing skills. Night and day shifts with rotational offs are part of the schedule.

Qualifications

• Graduate with 1+ year banking/fraud process experience.
• Cibil score above 680 (mandatory).
• Excellent communication skills.
• Basic computer knowledge and typing speed.
• Good problem-solving abilities.

Responsibilities

• Assist customers via chat and email in banking/fraud processes.
• Ensure clear written and verbal communication.
• Follow operation processes to resolve issues.

Skills

Communication

Typing speed

Basic computing

Problem solving

Education

Graduate

Job description

Teleperformance is Hiring!!!!!!!!!

We are looking with excellent written and Verbal communication skills who are passionate about helping customers through Chat & Email/ Operation Process.

Eligibility:

• - Graduate with 1+ years of experience in banking/fraud process
• - Cibil score should be above 680 (mandatory)
• - Excellent communication skills.
• - Basic computer knowledge and typing speed.
• - Good problem- solving abilities.

Shift timings:

• - Day & Night shift rotational (9 hours)
• - week off: Any 2 rotational week- offs