International Chat Support executive - Malad

TP; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Teleperformance in Malad, Mumbai, invites graduates to join an international chat process for UK Banking. The role involves handling multiple chats, resolving queries, and maintaining high customer satisfaction. Rotational shifts include night duty, with two weekly offs as stated in the posting.

Ideal candidates will have strong English communication skills, good listening and problem-solving abilities, and the patience to assist customers with empathy while navigating UK banking queries.

Qualifications

• Graduate with strong English communication.
• Excellent listening and problem-solving abilities.
• Patient and empathetic customer handling.

Responsibilities

• Handle multiple chats and resolve queries.
• Maintain high customer satisfaction.
• Analyse fraud cases and provide resolutions.

Job description

Urgent hiring for international chat process in Teleperformance

• Process: UK Banking
• Shift: Rotational (Including night shift)
• Week offs: 2 rotational off
• Qualification: Graduate
• Experience: Min 6 months
• CIBIL: 680+
• UAN check mandatory
• Location: Malad

Job Description

• Handling multiple chats simultaneously and resolve their queries.
• Maintain high customer satisfaction.
• Analyse Fraud and give resolution.

Required Skills

• Excellent verbal and written communication in English
• Good listening and problem solving skills
• Ability to handle customer with patience and empathy.