Customer Service Representative

TP; Mumbai City; Remote; INR 400,000 - 600,000; Full time

Job summary

A leading company is seeking a Senior Talent Acquisition Executive for a full-time role focused on customer service. This position involves handling customer inquiries and maintaining high satisfaction standards. The role offers a dynamic work environment with opportunities for growth, requiring excellent communication skills and a customer-first attitude.

Qualifications

• Excellent English communication skills required.
• Dynamic work environment with growth opportunities.

Responsibilities

• Handling customer inquiries via phone, email, and chat.
• Maintaining accurate customer records and resolving complaints.

Skills

Communication

Analytical Thinking

Education

Graduate or Undergrad

Job description

Senior Talent Acquisition Executive at Teleperformance | Talent Acquisition Group | Lateral & Leadership Hiring | ITES | BFSI | BPO

Job Location: Mumbai/Gurgaon (Work from Home Post training)

Job Type: Full-Time

Job Summary:

• Seeking dedicated, customer-focused individuals for Voice/Email/Chat processes.
• Requires excellent communication skills, strong command of English, and a customer-first attitude.
• As a Customer Service Associate, you will resolve customer queries while maintaining high customer satisfaction standards.

Key Responsibilities:

• Handling customer inquiries, feedback, and issues via phone, email, and live chat.
• Diagnosing issues and finding solutions using analytical thinking.
• Maintaining accurate customer records to identify patterns and support needs.
• Resolving complaints within SLAs.
• Guiding customers on product or service usage, providing instructions, demonstrating features, or suggesting best practices.

Job Requirements:

• Shift Timing: 24x7 rotational shift (9.5 hours).
• Working Days: 5 days a week with rotational weekly offs.
• Language Skills: Excellent English communication (verbal & written). Qualification: Graduate or Undergrad, with or without experience.
• Dynamic work environment with growth opportunities.

Rounds of Interview:

1. HR Round
2. AMCAT Assessment
3. V&A (accepting only A & B scores)
4. Chat assessment (if applicable)
5. Operations Round
6. Drug Test (pre-onboarding)

Note:

• This is a work-from-home role post-training, requiring candidates from specified locations comfortable with remote and onsite work culture.
• This is a 24x7 role with strict communication standards; candidates must be comfortable with shift timings and location requirements.

Additional Details:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Outsourcing and Offshoring Consulting

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