Noc Engineer

TeamLease; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

TeamLease in Bengaluru, India is seeking an NOC Engineer L1 to monitor and manage IT infrastructure from a centralized NOC. You will handle event monitoring, incident logging, and coordinate with resolver teams to keep services available, with 24x7 rotation and office-based work.

Ideal candidates have BE/BTech/BSc/MCA and 1–2 years in technical support or IT operations, with hands-on in Prometheus, Grafana, Kibana, and ITSM tools; familiarity with ITIL processes and incident management.

Qualifications

• BE/B.Tech/B.Sc/MCA or equivalent.
• 1–2 years in Technical Support, NOC or IT Operations.
• Familiarity with data centre technologies and monitoring concepts.

Responsibilities

• Monitor IT infrastructure using Prometheus, Grafana and Kibana.
• Coordinate with L2/L3 teams for issue resolution.
• Manage incident lifecycle including logging, assignment, escalation and closure.
• Handle service requests and stakeholder communication per SLAs.
• Ensure alerts, notifications and escalations for incidents are timely.
• Support ITIL processes: Event, Incident, Problem, Change Management.
• Assist in availability, capacity and performance monitoring.
• Coordinate via email and phone with users for issue updates.
• Maintain reports, logs and documentation for visibility.

Skills

NOC/IT Operations

Monitoring tools

ITSM/Ticketing

ITIL processes

Troubleshooting

Incident management

Education

BE / B.Tech / B.Sc / MCA or equivalent

Tools

Prometheus

Grafana

Kibana

Zammad

Job description

Job Description: NOC Engineer L1

Location: Bengaluru, India
Experience: 1–2 Years
Job Level: L1
Work Mode: Work from Office – 5 Days/Week (24x7 Rotational Shifts)

Role Overview

Responsible for monitoring and managing IT infrastructure operations from a centralized NOC environment, ensuring proactive incident detection and timely resolution. The role focuses on event monitoring, incident management, and coordination with resolver teams to maintain service availability.

Key Responsibilities

• Perform proactive and reactive monitoring of IT infrastructure using tools like Prometheus, Grafana, and Kibana
• Monitor key parameters such as CPU, memory, disk, network utilization, backup, and device availability
• Perform initial troubleshooting and coordinate with L2/L3 teams for issue resolution
• Manage incident lifecycle including logging, assignment, tracking, escalation, and closure via ITSM tools
• Handle service requests and stakeholder communication as per defined SLAs
• Ensure timely alerts, notifications, and escalations for incidents
• Support event, incident, problem, and change management processes (ITIL)
• Assist in availability, capacity, and performance monitoring
• Coordinate with users via email and phone for issue understanding and updates
• Maintain reports, logs, and documentation for operational visibility

Qualifications

• BE / B.Tech / B.Sc / MCA or equivalent

Experience & Skills

• 1–2 years of experience in Technical Support / NOC / IT Operations
• Basic understanding of data centre technologies (network, servers, storage, databases)

Technical Skills:

• Experience with monitoring tools: Prometheus, Grafana, Kibana
• Knowledge of ITSM/ticketing tools (e.g., Zammad or similar)
• Understanding of ITIL processes: Event, Incident, Problem, Change Management
• Basic troubleshooting skills for infrastructure and application issues
• Awareness of performance and availability monitoring metrics

Preferred

• Experience in 24x7 operations environments
• Exposure to data centre or enterprise IT environments
• Familiarity with reporting and monitoring dashboards

Key Competencies

• Strong analytical and problem-solving skills
• Good communication and coordination abilities
• Ability to work in high-pressure, 24x7 environments
• Attention to detail and process adherence
• Proactive approach to incident detection and resolution