NOC Cloud Infrastructure Engineer

United States Digital Space LLC; Karnataka; On-site; INR 800,000 - 1,200,000; Full time

Job summary

United States Digital Space LLC is seeking a NOC Cloud Infrastructure Engineer to oversee 24×7 operational monitoring and incident response for cloud infrastructure. The ideal candidate will have 5–7 years of experience and a strong background in cloud networking.

This role involves working closely with senior engineers to ensure high availability and performance of cloud platforms through proactive monitoring and incident management, requiring relevant technical certifications and communication skills.

Qualifications

• 5-7 years of experience in NOC, Cloud Infrastructure, Network Operations, or SRE roles.
• Hands on experience supporting cloud networking in 24×7 operational environments.
• CCNA or equivalent networking certification (preferred).

Responsibilities

• Monitor cloud infrastructure across compute, storage, and networking layers.
• Respond to alerts and incidents in accordance with NOC SOPs.
• Troubleshoot connectivity, routing, DNS, and load balancer issues.

Skills

Cloud Platforms

Cloud Networking

Troubleshooting

Linux

Windows

Education

Bachelor’s degree in Computer Science or related field

Tools

AWS CloudWatch

Azure Monitor

Splunk

Grafana

ServiceNow

Job description

Job Title: NOC Cloud Infrastructure Engineer

Position: Senior Systems Engineer

Experience Required: 5–7 years

Category: IT Infrastructure

Location: Bangalore

Employment Type: Full Time

Qualification: Bachelor’s degree in computer science or related field or higher with minimum 3 years of relevant experience.

Role Overview

The NOC Cloud Infrastructure Engineer is responsible for 24×7 operational monitoring, support, and incident response for cloud infrastructure with a strong emphasis on cloud networking. This role ensures availability, performance, and reliability of cloud platforms through proactive monitoring, structured incident management, and disciplined NOC operations. The engineer works closely with Senior NOC Engineers and the Operations Center (OC) to deliver continuous coverage and rapid restoration.

Core Responsibilities

• Monitor cloud infrastructure across compute, storage, and networking layers.
• Respond to alerts and incidents in accordance with NOC SOPs and escalation matrices.
• Perform initial triage for cloud and network related incidents (P1–P4).
• Troubleshoot connectivity, routing, DNS, and load balancer related issues in cloud environments.
• Escalate complex or unresolved issues to Senior NOC Engineers or specialized teams.
• Support Major Incident Management (MIM) bridges with technical diagnostics and status updates.
• Maintain accurate incident records, timelines, and communications in ITSM tools.
• Participate in structured shift handovers to ensure follow the sun continuity.

Monitoring & Observability

• Continuously monitor cloud and network health using centralized dashboards.
• Detect availability, performance, latency, and connectivity issues before customer impact.
• Validate alerts, reduce noise, and follow defined alert response procedures.
• Contribute to improvements in dashboards, alerts, and runbooks.

Monitoring & Tooling (Required)

• AWS CloudWatch (metrics, logs, alarms)
• Azure Monitor and Log Analytics
• Splunk for log analysis and alert correlation
• Grafana and/or Prometheus for metrics visualization
• ServiceNow or Jira for alert to incident tracking

Technical Requirements

• Cloud Platforms: Hands on operational experience with AWS and/or Azure.
• Cloud Networking: Proven experience with VPC/VNet design concepts, subnets, route tables, NAT/IGW, DNS, load balancers, VPN/peering, and security groups/NSGs.
• Network Troubleshooting: Ability to diagnose latency, packet loss, routing, firewall, and name resolution issues in cloud environments.
• Servers & Compute: Linux and Windows server administration in cloud environments.
• Storage & Backup: Understanding of cloud storage services and backup/restore concepts.
• Databases (Ops level): Awareness of cloud databases (RDS / Aurora / Azure SQL) and common operational symptoms.
• Kubernetes (Preferred): Basic operational knowledge of Kubernetes / EKS workload health.
• Automation (Preferred): Familiarity with Terraform and scripted operational tasks.

Required Experience

• 5–7 years of experience in NOC, Cloud Infrastructure, Network Operations, or SRE roles.
• Hands on experience supporting cloud networking in 24×7 operational environments.
• Experience with incident response, escalation, and shift based operations.
• CCNA or equivalent networking certification (preferred)
• AWS Certified Solutions Architect or Advanced Networking Specialty

Behavioral & Operational Skills

• Strong troubleshooting and analytical skills across cloud and networking domains.
• Clear communication during incidents and shift handovers.
• Ability to operate calmly under pressure in a 24×7 NOC environment.
• Team oriented mindset with a strong sense of operational ownership.

Preferred Certifications

• AWS Certified Solutions Architect or Advanced Networking Specialty
• Microsoft Azure Administrator or Azure Network Engineer Associate
• ITIL Foundation (preferred)
• CCNA or equivalent networking certification (preferred)

Shift Model

24×7 rotational shifts with structured handovers and escalation support.