Network Support Engineer(L2) – NOC Operations

Phykon; Thiruvananthapuram; On-site; INR 400,000 - 600,000; Full time

Job summary

Phykon is seeking a skilled L2 Network Support Engineer for their NOC operations in Thiruvananthapuram. The ideal candidate will have 2-4 years of experience and be responsible for advanced troubleshooting and incident management in a fast-paced environment. Key responsibilities include taking ownership of escalated incidents, maintaining detailed documentation, and collaborating with cross-functional teams. Applicants should possess strong technical skills in network fundamentals and familiarity with monitoring tools. The position requires willingness to work shifts, including nights and weekends.

Qualifications

• 2 - 4 years of experience in NOC operations.
• Ability to work rotational shifts including nights, weekends, and holidays.
• Experience working with incident management and ticketing systems.

Responsibilities

• Take ownership of incidents escalated from L1 support teams.
• Investigate and resolve P1/P2 network incidents within defined SLA timelines.
• Perform root cause analysis using system logs and performance metrics.
• Collaborate with cross-functional teams to restore services quickly.

Skills

Strong understanding of network fundamentals (TCP/IP, DNS, routing, switching)

Hands-on experience troubleshooting network connectivity and infrastructure issues

Familiarity with monitoring tools, alerting systems, and infrastructure telemetry

Ability to analyze system logs, alerts, and performance metrics

Strong analytical, troubleshooting, and documentation skills

Excellent communication skills

Education

CompTIA Network+

ITIL Foundation

Linux or Cloud certifications

Tools

Monitoring & Telemetry Platforms

Job description

Network Support Engineer(L2) - NOC Operations

2 - 4 years

Thiruvananthapuram

Full-Time

We are seeking a skilled L2 Network Support Engineer to join our Network Operations Center (NOC) team. This role is responsible for advanced troubleshooting, incident management, and operational coordination to ensure the stability, performance, and availability of network and

As an L2 Engineer, you will act as the primary escalation point for Level 1 support teams, taking ownership of complex incidents and coordinating with L3 engineering teams during major service disruptions. The role requires strong technical problem-solving skills, structured incident handling, and the ability to operate effectively in a fast-paced 24x7 support environment.

Key Responsibilities

• Take ownership of incidents escalated from L1 support teams.
• Investigate and resolve P1/P2 network and infrastructure incidents within defined SLA timelines.
• Maintain detailed incident timelines, logs, and documentation for operational visibility and reporting.
• Ensure incidents are managed according to severity and escalation frameworks (P1-P4).
• Advanced Network Troubleshooting
• Diagnose and resolve issues related to:
• Network connectivity and routing
• System and platform dependencies
• Perform root cause analysis using system logs, monitoring tools, and performance metrics.
• Execute approved remediation steps and recovery procedures.
• Perform deep technical triage before escalating issues to L3 engineering teams.
• Clearly define the problem scope, business impact, and affected systems.
• Provide relevant logs, metrics, and troubleshooting evidence to enable faster resolution.
• Collaborate with cross-functional teams to restore services quickly.
• Support and coordinate operational response during critical (P1/P2) incidents.
• Provide timely updates to stakeholders and operations teams during incident resolution.
• Participate in post-incident reviews and root cause analysis.
• Identify recurring incidents and contribute to preventive improvements and monitoring optimization.
• Support the development and enhancement of runbooks and operational procedures.
• Required Skills
• Strong understanding of network fundamentals (TCP/IP, DNS, routing, switching).
• Hands-on experience troubleshooting network connectivity and infrastructure issues.
• Familiarity with monitoring tools, alerting systems, and infrastructure telemetry.
• Experience working with incident management and ticketing systems.
• Ability to analyze system logs, alerts, and performance metrics.
• Strong analytical, troubleshooting, and documentation skills.
• Excellent communication skills to collaborate with internal teams and external stakeholders.
• Tools & Technologies
• Monitoring & Telemetry Platforms

Preferred Certifications

• Experience - 5 to 7 years in NOC operations
• CompTIA Network+
• ITIL Foundation
• Linux or Cloud certifications are considered an advantage.

Willingness to work rotational shifts including nights, weekends, and holidays.

Ability to perform effectively in high-pressure operational situations.