NOC Engineer

YO IT Consulting; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

YO IT Consulting in Hyderabad is seeking an experienced NOC Engineer to monitor, maintain, and ensure high performance of enterprise network infrastructure. You will manage incidents, troubleshoot issues, and coordinate across teams to prevent outages.

The role requires 5-8 years in NOC/network operations, proficiency with monitoring tools, and strong communication for incident response and post-incident reviews. A 24/7 shift environment is involved.

Qualifications

• 5-8 years of experience in NOC or Network Operations.
• Proven experience in incident management and major incident coordination.

Responsibilities

• Monitor network systems, servers, applications, and infrastructure using monitoring tools.
• Identify, acknowledge, and document alerts/events in the incident management system.
• Perform initial troubleshooting and resolution of network, system, and application alerts.
• Monitor network performance and proactively identify issues.
• Ensure SLA adherence and operational stability across environments.
• Coordinate and participate in major incident bridge calls with technical teams.
• Provide timely communication and status updates during outages.
• Maintain incident timelines and RCA/MIR documentation.
• Document all operational activities and maintain incident records.

Skills

Network fundamentals

Incident management

Communication skills

Analytical thinking

Pressure handling

Tools

SolarWinds

Nagios

PRTG

ServiceNow

Job description

Role: NOC Engineer
Experience: 5-8 Years
Location: Hyderabad
Work Environment: 24/7 Shift Environment

About the Role

We are seeking an experienced NOC Engineer to join our dynamic Network Operations Center team. This role requires a dedicated professional who can monitor, maintain, and ensure optimal performance of enterprise network infrastructure and systems. The successful candidate will play a critical role in incident management, troubleshooting, operational stability, and maintaining high service availability across environments.

Key Responsibilities

Network Monitoring & Operations

• Monitor network systems, servers, applications, and infrastructure using enterprise monitoring tools.
• Identify, acknowledge, and document alerts/events in the incident management system.
• Perform initial troubleshooting and resolution of network, system, and application alerts.
• Monitor network performance and proactively identify issues before they impact business operations.
• Ensure SLA adherence, response times, and operational stability across all supported environments.

Major Incident Management (MIM)

• Support Major Incident Management by identifying P1/P2 incidents and initiating MIM processes.
• Coordinate and participate in major incident bridge calls with technical teams.
• Provide timely communication and status updates to stakeholders and business teams during outages.
• Track incident progress and ensure action items are completed within defined timelines.
• Maintain accurate incident timelines, impact analysis, and communication logs.
• Support preparation of Major Incident Reports (MIR) and Root Cause Analysis (RCA) documentation.
• Ensure adherence to escalation matrix, governance, and communication protocols.

Incident Resolution & Escalation

• Perform initial troubleshooting and incident resolution for network and system-related issues.
• Escalate complex technical issues to L2/L3 support teams in a timely manner.
• Escalate unresolved or high‑risk incidents to leadership and service management teams.
• Identify recurring incidents and recommend preventive actions and monitoring improvements.

Documentation & Process Management

• Maintain accurate documentation, knowledge base updates, and detailed shift handovers.
• Support post‑incident reviews and ensure closure activities are completed.
• Document all operational activities and maintain incident records for audit and reporting.
• Contribute to process improvement and operational excellence initiatives.

Required Qualifications

• 5-8 years of experience as a NOC Engineer or in Network Operations.
• Proven experience in incident management and major incident coordination.

Technical Skills

• Basic knowledge of network fundamentals: TCP/IP, DNS, VPN.
• Experience with monitoring tools such as SolarWinds, Nagios, PRTG, or similar.
• Familiarity with ServiceNow or other ticketing/incident management tools.
• Understanding of network infrastructure and troubleshooting methodologies.

Core Competencies

• Excellent verbal and written communication skills in English.
• Strong analytical and problem‑solving abilities.
• Ability to work effectively under pressure during critical incidents.
• Strong attention to detail and proactive monitoring mindset.
• Good collaboration and coordination skills.

Work Environment Requirements

• Willingness to work in a 24/7 rotational shift environment.
• Flexibility to participate in emergency response and critical incident activities.
• Ability to maintain focus and accuracy during extended monitoring periods.

What We Offer

• Opportunity to work with enterprise-level network infrastructure.
• Exposure to cutting‑edge monitoring and incident management technologies.
• Collaborative work environment with experienced professionals.
• Career growth opportunities in Network Operations and IT Infrastructure.
• Comprehensive training on tools, monitoring systems, and operational processes.