Network Operations Center - NOC

YO IT Consulting; Hyderabad; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Opportunity to work with enterprise-level network infrastructure

Career growth opportunities in Network Operations and IT Infrastructure

Comprehensive training on tools and operational processes

Job summary

YO IT Consulting is seeking an experienced NOC Engineer to ensure optimal performance of network infrastructure and systems. The successful candidate will play a critical role in incident management and operational stability, working within a dynamic Network Operations Center team.

This role demands 5-8 years of expertise in NOC Operations, Major Incident Management, and a strong background in troubleshooting network issues.

A 24/7 shift environment is a requirement, ensuring high service availability across all environments.

Qualifications

• 5-8 years of experience as a NOC Engineer or in Network Operations.
• Proven experience in incident management and major incident coordination.

Responsibilities

• Monitor network systems, servers, applications, and infrastructure using enterprise monitoring tools.
• Ensure SLA adherence, response times, and operational stability across all supported environments.
• Support Major Incident Management by identifying P1/P2 incidents and initiating MIM processes.

Skills

NOC Operations

Major Incident Management (MIM)

ITSM

Problem Management

Change Management

TCP/IP

DNS

VPN

Incident Management

ServiceNow

Tools

SolarWinds

Nagios

PRTG

Job description

Role

Role: NOC Engineer
Experience: 5-8 Years
Location: Hyderabad
Work Environment: 24/7 Shift Environment

Must Have Skills

• 5 to 8 years of relevant experience in NOC Operations, Major Incident Management (MIM), ITSM, Problem Management, and Change Management
• Strong understanding of network fundamentals such as TCP/IP, DNS, VPN, and basic troubleshooting
• Hands‑on experience with monitoring tools like SolarWinds, Nagios, PRTG, or similar enterprise monitoring platforms
• Experience in monitoring servers, applications, and network infrastructure while handling alerts and incidents
• Good knowledge of incident management and ticketing tools such as ServiceNow
• Ability to identify, troubleshoot, and resolve L1 network/system/application issues
• Experience handling P1/P2 incidents, coordinating bridge calls, and driving Major Incident Management processes
• Strong understanding of SLA adherence, escalation management, and operational support processes
• Ability to coordinate effectively with cross‑functional technical teams for faster incident resolution
• Excellent communication and stakeholder management skills

About The Role

We are seeking an experienced NOC Engineer to join our dynamic Network Operations Center team. This role requires a dedicated professional who can monitor, maintain, and ensure optimal performance of enterprise network infrastructure and systems. The successful candidate will play a critical role in incident management, troubleshooting, operational stability, and maintaining high service availability across environments.

Key Responsibilities

Network Monitoring & Operations

• Monitor network systems, servers, applications, and infrastructure using enterprise monitoring tools
• Identify, acknowledge, and document alerts/events in the incident management system
• Perform initial troubleshooting and resolution of network, system, and application alerts
• Monitor network performance and proactively identify issues before they impact business operations
• Ensure SLA adherence, response times, and operational stability across all supported environments

Major Incident Management (MIM)

• Support Major Incident Management by identifying P1/P2 incidents and initiating MIM processes
• Coordinate and participate in major incident bridge calls with technical teams
• Provide timely communication and status updates to stakeholders and business teams during outages
• Track incident progress and ensure action items are completed within defined timelines
• Maintain accurate incident timelines, impact analysis, and communication logs
• Support preparation of Major Incident Reports (MIR) and Root Cause Analysis (RCA) documentation
• Ensure adherence to escalation matrix, governance, and communication protocols

Incident Resolution & Escalation

• Perform initial troubleshooting and incident resolution for network and system-related issues
• Escalate complex technical issues to L2/L3 support teams in a timely manner
• Escalate unresolved or high‑risk incidents to leadership and service management teams
• Identify recurring incidents and recommend preventive actions and monitoring improvements

Documentation & Process Management

• Maintain accurate documentation, knowledge base updates, and detailed shift handovers
• Support post‑incident reviews and ensure closure activities are completed
• Document all operational activities and maintain incident records for audit and reporting
• Contribute to process improvement and operational excellence initiatives

Experience

Required Qualifications

• 5-8 years of experience as a NOC Engineer or in Network Operations
• Proven experience in incident management and major incident coordination

Technical Skills

• Basic knowledge of network fundamentals: TCP/IP, DNS, VPN
• Experience with monitoring tools such as SolarWinds, Nagios, PRTG, or similar
• Familiarity with ServiceNow or other ticketing/incident management tools
• Understanding of network infrastructure and troubleshooting methodologies

Core Competencies

• Excellent verbal and written communication skills in English
• Strong analytical and problem‑solving abilities
• Ability to work effectively under pressure during critical incidents
• Strong attention to detail and proactive monitoring mindset
• Good collaboration and coordination skills

Work Environment Requirements

• Willingness to work in a 24/7 rotational shift environment
• Flexibility to participate in emergency response and critical incident activities
• Ability to maintain focus and accuracy during extended monitoring periods

What We Offer

• Opportunity to work with enterprise‑level network infrastructure
• Exposure to cutting‑edge monitoring and incident management technologies
• Collaborative work environment with experienced professionals
• Career growth opportunities in Network Operations and IT Infrastructure
• Comprehensive training on tools, monitoring systems, and operational processes