Nihilent is Hiring For Asset Management and Helpdesk Lead

Nihilent; Pune District; Vor Ort; INR 1.100.000 - 1.700.000; Vollzeit

Zusammenfassung

Nihilent Ltd. in Pune is seeking an Asset Management and Helpdesk Lead to own the full lifecycle of IT and physical assets, manage procurement, tracking, maintenance, and disposal, and lead the helpdesk operations to ensure timely support and issue resolution.

The ideal candidate will have 5–8 years of asset and helpdesk management experience, with ITIL/IAITAM/CSAM preferred, strong data analysis skills, vendor coordination abilities, and proven leadership across IT, Admin, Finance and

Qualifikationen

• 5–8 years of asset and helpdesk management experience.
• Certifications preferred: ITIL, IAITAM, CSAM.
• Strong skills in asset management tools, analytics, and stakeholder communication.

Aufgaben

• Asset Lifecycle Management: procurement, allocation, tracking, maintenance, and disposal.
• Procurement & Vendor Coordination: gather requirements, evaluate quotes, raise PR/PO, manage budgets and SLAs.
• Reporting & Analytics: SLA analysis, CSAT, asset depreciation and ROI reports, dashboards.

Kenntnisse

Asset mgmt

Helpdesk lead

Vendor coordination

Data analytics

Stakeholder comms

Ausbildung

Bachelor's or Master's degree

Tools

ManageEngine

Helpdesk tools

Jobbeschreibung

Job Title - Asset Management and Helpdesk Lead

Location - Pune

Overview- The Asset Management and Helpdesk Lead oversees the complete lifecycle of IT and physical assets, ensuring efficient procurement, tracking, maintenance, and disposal. This role also includes leading the helpdesk operations, ensuring timely support and resolution of user issues. The position requires strong leadership, cross-functional collaboration, and a focus on compliance, cost optimization, and service excellence. The ideal candidate brings a blend of strategic asset management expertise and hands‑on experience in helpdesk operations, vendor coordination, and team leadership.

Key Responsibilities-

1. Asset Lifecycle Management:

• Manage the full lifecycle of IT assets (hardware, software, services): procurement, allocation, tracking, maintenance, and secure disposal.
• Maintain accurate asset records, tagging, and inventory using excel/ asset management tools.
• Ensure compliance with audits and standards (ISO 27001, SOC2, ITGC).
• Handle bonded/de-bonded assets, customs clearance, and store operations.
• Lead physical verification and reconciliation of assets.
• Optimize asset utilization and reduce operational costs.

2. Procurement & Vendor Coordination

• Gather internal/external asset requirements and coordinate with procurement.
• Evaluate vendor quotes, compare technical specs, and raise purchase requests (PR)/purchase orders (PO).
• Manage CAPEX/OPEX/Revex budgets and forecast asset-related expenses.
• Monitor vendor performance, SLAs, and quality of service.
• Prepare business cases and seek necessary approvals on need basis.

3. Reporting & Analytics

• Generate helpdesk reports like SLA analysis, CSAT, etc.
• Generate asset performance, depreciation, and ROI reports.
• Forecast asset needs for budgeting supported by data.
• Update monthly dashboards and presentations for leadership team.

4. Team & Stakeholder Coordination

• Lead and mentor the asset and helpdesk team.
• Collaborate with IT, Admin, Finance, Procurement, and Operations teams.
• Collaborate with global asset teams, desktop team and end users.

5. Systems & Tools

• Oversee asset management systems (e.g., ManageEngine, Helpdesk Application, Network contain assets using Security Tools).
• Recommend system upgrades and process improvements.
• Manage asset-related helpdesk operations.

6. Helpdesk Leadership

• Lead the helpdesk team to ensure timely resolution of user requests and incidents.
• Define and monitor SLAs, ticket resolution metrics, and user satisfaction.
• Implement knowledge base and self‑service tools to improve efficiency.
• Coordinate escalations and ensure root cause analysis for recurring issues.
• Collaborate with global support teams and end users.
• Optimize response and resolution SLA
• Improve end user experience

Qualifications-

• Bachelors or Master’s in Business, Finance, Engineering, IT, or related field.
• 5–8 years of asset and helpdesk management experience, including leadership role.
• Certifications preferred: ITIL, IAITAM, CSAM.
• Strong skills in asset management tools, analytics, and stakeholder communication.

Preferred Skills-

1. Experience managing both physical and digital assets.

2. Knowledge of financial modelling and lifecycle cost analysis.

3. Familiarity with sustainability practices in asset management.

Personal Traits:

1. Excellent communication skills, both written and verbal.

2. Highly self-motivated and directed.

3. Keen attention to detail.

4. Ability to prioritize and execute tasks in a high-pressure environment.

5. Experience working in a team-oriented, collaborative environment.

6. Can-Do attitude and willingness to propose changes and follow through.