Nexthink

Tata Consultancy Services; Thiruvananthapuram; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Tata Consultancy Services in Kerala, India is seeking a Nexthink specialist with 6–12 years of IT experience. The role focuses on installing, configuring and maintaining Nexthink, building dashboards, alerts, and campaigns, and collaborating with IT teams to drive improvements.

You will analyze data, present findings to stakeholders, and create comprehensive documentation while ensuring SLA adherence across client environments.

Qualifications

• Experience in Nexthink Collector Packaging and platform rollout.
• Nexthink integration with AD, SSO, Jira/ServiceNow.
• Ability to create customer specific dashboards, alerts and campaigns.
• Proficient in NQL.
• Ability to collect and interpret data from Nexthink.
• Baseline end-user device and application KPI with client.
• Set thresholds and execute SLA documentation.
• Generate tool-based reports weekly, monthly and quarterly.

Responsibilities

• Install, configure and maintain Nexthink platform.
• Customize remote actions, dashboards, alerts, campaigns and flows.
• Analyze data from Nexthink and provide periodic updates to stakeholders.
• Develop and maintain documentation for Nexthink processes.
• Collaborate with IT teams to resolve technical issues.
• Provide support and training to increase adaptability and usage of the tool by SD and EUC teams.
• Identify opportunities for process improvements and DEX improvisation.
• Stay up to date with latest features, best practices and industry trends.

Skills

Nexthink Collector Packaging

Nexthink Agent roll-out

Nexthink Platform setup

Nexthink Integration with AD

Nexthink Integration with SSO

Nexthink Integration with Jira

Nexthink Integration with ServiceNow

Nexthink Integration with Amplify

Nexthink Integration with Chatbot

NQL

Data analysis from Nexthink

End-user device KPI baselining

KPI thresholding & SLA

Tool-based reporting (Weekly/Monthly/Q

PowerShell scripting (Windows)

Windows administration

Stakeholder communication

Tools

PowerShell

AD

Jira

ServiceNow

Tableau

Power BI

Amplify

Job description

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Your role is of key importance, as it lays down the foundation for the entire project.

Position: Nexthink

Experience: 6 to 12 years

Required Information

Details

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Experience in Nexthink Collector Packaging, Agent roll-out, Platform setup
• Nexthink Integration experience with AD, SSO, Jira/ServiceNow, Amplify, Chatbot, etc.
• Experience in creating customer specific Dashboards, Alerts, Application Experience, Campaigns, Remote Actions and Digital Experience.
• Proficient in NQL.
• Ability to collect, analyze and interpret data from Nexthink.
• Perform baseline of end user device & Application KPI's with client
• Finalize the thresholds against each KPI and execute SLA document
• Generates Tool based reports - Weekly, Monthly & Quarterly as agreed
• Work with other technical teams to drive implementation of improvement activities
• Ability to present Nexthink findings and Value Add to customers on a periodic basis.
• Proficient in Windows PowerShell Scripting with a minimum L2 level
• Experience with automating tasks and processes using PowerShell including working with AD and windows components.
• Strong Windows knowledge.
• Ability to identify and implement process improvements.
• Effective communication & collaboration skills to work with technical and non-technical stakeholders.

Good-to-Have

• Experience in Desktop Support
• Experience in Intune, AD
• Experience in Application Monitoring
• Experience in Azure Cloud
• Experience in Powershell
• Experience in Jira
• Familiarity with data visualization tools (e.g., Tableau, Power BI)

Role descriptions / Expectations from the Role

• Install, configure and maintain Nexthink platform.
• Customize remote actions, Dashboard, Alerts, Campaigns and Flows.
• Analyze data from Nexthink, provide periodic update to the stakeholders.
• Develop and maintain documentation for Nexthink processes.
• Collaborate with IT teams to resolve technical issues.
• Provide support and training to increase adaptability and usage of the tool by SD and EUC teams.
• Identify opportunities for process improvements and DEX improvisation
• Stay up to date with the latest best features, best practices and industry trends.

Professional Skills: Strong analytical, problem-solving, communication, and ownership mindset. TCS Eligibility Criteria: *BE/B.tech/MCA/M.Sc./MS with minimum 6 years of relevant IT-experience post

Qualification. *Only Full-Time courses would be considered. *Candidates who have attended TCS interview in the last 1 months need not apply. Referrals are always welcome!!!Kindly don't apply if already attended interview in last 1 months.