Tcs Opportunity For Nexthink Architect

Tata Consultancy Services; Pune District, Chennai District, Bengaluru; Remote; INR 1,800,000 - 2,600,000; Full time

Job summary

Tata Consultancy Services (TCS) is seeking an experienced Senior IT Automation Architect to lead end-to-end automation initiatives across IT operations, service desk, and EUC. The role emphasizes ServiceNow ITSM, Ansible orchestration, and Nexthink-based digital employee experience.

The ideal candidate will design high-level and low-level designs, reusable automation assets, and AI-driven workflows using AuRA Chatbot to enhance proactive remediation and governance across the enterprise.

Qualifications

• 15 years of full-time education is required.
• Extensive experience designing end-to-end IT automation architecture across IT Operations, Service Desk, and EUC.
• Strong ServiceNow ITSM expertise, including workflow design, integrations, and governance.
• Hands-on architecture with Ansible or equivalent orchestration platform.
• Experience with Nexthink, Digital Employee Experience, endpoint telemetry, and remediation.
• Ability to design AI-driven Service Desk workflows using AuRA Chatbot or similar AI.
• Proven ability to create HLDs/LLDs, integration designs, security considerations, and reusable automation assets.

Responsibilities

• Define automation architecture and solution blueprints aligned with operational and business outcomes.
• Design ServiceNow-led orchestration workflows and closed-loop remediation integrating monitoring, ITSM, orchestration, and EUC tools.
• Architect Nexthink-led EUC and Digital Employee Experience automations, including proactive detection, experience rules, and remediation.

Skills

ServiceNow ITSM

Ansible

Nexthink

AuRA Chatbot

Automation design

Education

15 years of full-time education

Job description

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Experience Range: 6 - 8 Yrs

Location - Pan India

What we are looking for

Must Have

1. Strong experience designing end-to-end IT automation architecture across IT Operations, Service Desk, and EUC, aligned with measurable business outcomes.

2. Deep ServiceNow ITSM expertise, including workflow design, integrations, incident lifecycle automation, and governance.

3. Hands-on architecture experience with Ansible or an equivalent orchestration platform, including reusable runbooks and secure execution patterns.

4. Strong understanding of Nexthink, Digital Employee Experience, endpoint telemetry, experience rules, and remote-action-led remediation.

5. Ability to design AI-driven Service Desk workflows using AuRA Chatbot or equivalent conversational AI platforms.

Proven capability to create HLDs, LLDs, integration designs, security considerations, standards, and reusable automation assets.

Responsibilities

1 Define automation architecture and solution blueprints aligned with operational and business outcomes.

2 Design ServiceNow-led orchestration workflows and closed-loop remediation integrating monitoring, ITSM, orchestration, and EUC tools.

3 Architect Nexthink-led EUC and Digital Employee Experience automations, including proactive detection, experience rules, and remediation.

• Minimum Qualification:

• 15 years of full-time education

Regards

Nafisa Begum

HR-Talent Acquisition

Tata Consultancy Services