Nexthink

Tata Consultancy Services; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Tata Consultancy Services in Bengaluru, India is seeking an experienced Nexthink Engineer to monitor digital experience metrics and optimize data flows. You will develop NQL queries, dashboards, and categories, and manage remote actions and diagnostics to improve endpoint performance and user satisfaction.

The role requires strong scripting skills, experience with Nexthink integrations (Splunk, ServiceNow), and a solid understanding of PC infrastructure.

Qualifications

• Proficiency in NQL and dashboard creation.
• Experience with Remote Actions and diagnostics.
• Experience with Nexthink integrations (Splunk, ServiceNow).
• PowerShell scripting.
• Understanding of PC infrastructure (AD, network, OS).
• Strong problem-solving and communication skills.

Responsibilities

• Monitor and analyze DEX metrics using Nexthink.
• Develop and optimize NQL queries, dashboards, and custom categories.
• Implement and manage Remote Actions, alerts, and diagnostics.
• Integrate Nexthink with Splunk, ServiceNow, and Azure Apps.
• Utilize Nexthink APIs and connectors for data flow.
• Maintain and automate tasks using PowerShell scripts.
• Apply the Nexthink data model for reporting and insights.
• Collaborate with IT teams to improve endpoint performance and user satisfaction.
• Lead troubleshooting and root cause analysis for digital experience issues.
• Familiarity with RBAC roles and campaign management.
• Ability to translate technical insights into business impact.

Skills

NQL

Dashboard creation

Remote Actions

Diagnostics

Nexthink integration

PowerShell scripting

AD/Network/OS understanding

Tools

Splunk

ServiceNow

Azure Apps

Job description

Role & responsibilities

Key Responsibilities

• Monitor and analyze DEX metrics using Nexthink.
• Develop and optimize NQL queries, dashboards, and custom categories.
• Implement and manage Remote Actions, alerts, and diagnostics.
• Integrate Nexthink with tools like Splunk, ServiceNow, and Azure Apps.
• Utilize Nexthink APIs and connectors for seamless data flow.
• Maintain and automate tasks using PowerShell scripts.
• Apply the Nexthink data model for accurate reporting and insights.
• Collaborate with IT teams to improve endpoint performance and user satisfaction.
• Lead troubleshooting and root cause analysis for digital experience issues.
• Familiarity with RBAC roles and campaign management.
• Ability to translate technical insights into business impact.

Preferred candidate profile

Required Skills and Strong proficiency in:

• NQL and dashboard creation
• Remote Actions and diagnostics
• Nexthink integrations (Splunk, ServiceNow)
• PowerShell scripting
• Understanding of PC infrastructure (AD, network, OS)
• Excellent problem-solving and communication skills.