Nexthink Administrator

Atos; Mumbai, Chennai District, Bengaluru; Hybrid; INR 700,000 - 1,000,000; Full time

Job summary

Atos in Mumbai seeks a proactive End User Computing Support Engineer to troubleshoot hardware and software on End User Devices, analyse trends and health status, and identify affected users. You will collaborate with IT teams for root-cause analyses and remediation plans, document findings, and report on outcomes.

You will also support Nexthink components, participate in deployments, maintain platform availability, and contribute to EUCA documentation and automation efforts.

Qualifications

• Very good knowledge of MS Windows OS administration.
• Hands-on experience with an analytical toolset preferably Nexthink.
• Experience with analyzing system logs, events and monitoring alerts.
• Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents.
• Knowledge of PKI and PowerShell scripting will be a plus.
• Experience with troubleshooting OS and AD related issues.
• Experience with Microsoft Suite, Intune and SCCM administration.
• Experience with coordinating with cross-functional support groups.

Responsibilities

• Proactive hardware and software troubleshooting on end user devices.
• Analyze trends and record current health status of end user devices.
• Identify when issues occurred and how many users are impacted.
• Analyze events in the timeline to identify root causes quickly.
• Cooperate with technical teams on root cause analyses and remediation plans.
• Resolve issues discovered and document findings.
• Report findings and recommendations.
• Support Nexthink solution components, focusing on administration and maintenance.
• Assist in deployment scenarios and ongoing platform availability checks.
• Maintain EUCA documentation and related investigations, alerts, metrics and campaigns.
• Suggest automation candidates and support service development for remediation scripts.

Skills

Windows OS administration

Nexthink

Log analysis

Root cause analysis

PowerShell scripting

ITIL knowledge

Intune

SCCM

Communication (English)

Team collaboration

Tools

Nexthink tool

Job description

Roles & Responsibilities

• Proactive Hardware & Software troubleshooting on End User Devices
• Analysis of trends and recording current health status of end user devices
• Identification where and when the issue occurred and how many users are impacted
• Analysis of the events in timeline to identify root causes of issues very quickly
• Cooperation with various technical teams on root cause analyses and remediation plans
• Resolution of issues discovered
• Documentation of findings and recommendations
• Reporting
• Supporting & troubleshooting the Nexthink solution components. Focus on administration, operations and maintenance of Nexthink hardware and software
• Providing input for collector packaging and assisting in deployment scenarios
• Perform ongoing maintenance, check the platform availability
• Maintaining customer specific EUCA documentation updated
• Creation and maintenance of Investigations, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink tool
• Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts

Requirements

• Very good knowledge of MS Windows OS administration
• Strong analytical skills, hands-on experience with an analytical toolset preferably Nexthink
• Experience with analyzing system logs, events and monitoring alerts
• Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents
• Knowledge of PKI and PowerShell scripting will be a plus
• Experience with troubleshooting, diagnosing and fixing OS and AD related issues
• Experience with administration & troubleshooting of Microsoft Suite, Intune
• Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
• Knowledge of ITIL Processes
• Very good verbal and written English, capability to understand and write technical documentation
• Proactive attitude, ability to work independently as well as in the team.