EUCA/Nexthink Consultant

Atos; Chennai District, Bengaluru, Mumbai; Hybrid; INR 600,000 - 800,000; Full time

Job summary

Atos in Chennai, India, is seeking an IT Operations Engineer to troubleshoot Windows, Intune, AD, and Microsoft 365 issues. The role monitors end-user device health with Nexthink and conducts root cause analysis for recurring incidents.

You will create Nexthink dashboards, alerts, investigations, and reports, collaborating with Network, Security, and Service Desk teams. PowerShell automation will be leveraged to remediate issues and maintain documentation.

Qualifications

• Strong admin and troubleshooting experience in Microsoft Windows OS.

Responsibilities

• Identify and troubleshoot Windows, Intune, AD, and Microsoft 365 issues
• Monitor end-user device health using Nexthink
• Perform root cause analysis (RCA) for recurring incidents
• Create and manage Nexthink dashboards, alerts, investigations, campaigns, and reports
• Work with Network, Security, SCCM, and Service Desk teams to resolve issues
• Develop or support automation and remediation scripts using PowerShell
• Maintain Nexthink platform administration and documentation

Skills

Windows admin

Nexthink analytics

Root cause analysis

PowerShell scripting

ITIL familiarity

Log analysis

AD issues

Intune issues

Cross-team collaboration

Tools

Nexthink

PowerShell

SCCM

Microsoft 365

Job description

• Identify and troubleshoot Windows, Intune, AD, and Microsoft 365 issues
• Monitor end-user device health using Nexthink
• Perform root cause analysis (RCA) for recurring incidents
• Create and manage Nexthink dashboards, alerts, investigations, campaigns, and reports
• Work with Network, Security, SCCM, and Service Desk teams to resolve issues
• Develop or support automation and remediation scripts using PowerShell
• Maintain Nexthink platform administration and documentation

Technical Skills

• Strong administration and troubleshooting experience in Microsoft Windows OS.
• Hands-on experience with analytics and monitoring tools, preferably Nexthink.
• Experience analyzing:
  • System logs
  • Event logs
  • Monitoring alerts
• Proven experience diagnosing, resolving, and performing root cause analysis for incidents and alerts.
• Experience troubleshooting:
  • Operating System issues
  • Active Directory (AD) issues
  • Microsoft Suite applications
  • Microsoft Intune
• Understanding of ITIL processes.