Nexthink Engineer

Tata Consultancy Services; Chennai District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Tata Consultancy Services seeks a skilled Nexthink professional to implement and optimize endpoint analytics and the digital employee experience. You will configure Nexthink collectors and engines, enable device-level data collection, and build dashboards for real-time monitoring and executive reporting.

You will collaborate with Service Desk, IT Operations, and Engineering teams, drive AIOps initiatives, and enable automated remediation through remote actions integrated with ServiceNow and

Qualifications

• Experience implementing and configuring Nexthink platform components (Collector, Engine/Portal).
• Ability to enable device-level data collection across applications, systems and user activities.
• Experience in designing Nexthink dashboards and real-time/executive reporting.

Responsibilities

• Design and develop Nexthink dashboards for device health, endpoint performance, and application experience.
• Develop and deploy Nexthink remote actions for automated troubleshooting and remediation.
• Work with Nexthink data APIs (Export API, NQL) and data lake integrations for scalable ingestion.
• Collaborate with ITSM tools (ServiceNow) and automation platforms.
• Provide actionable insights to Service Desk, IT Operations, and Engineering teams.
• Governance around data usage, retention, and dashboard standards.
• Translate business needs into Nexthink analytics and automation use cases.

Skills

Nexthink expertise

Endpoint analytics

Dashboard development

Automation & remote actions

AIOps integration

Stakeholder collaboration

Tools

Nexthink

ServiceNow

OneEngine

TechBuddy

Job description

• Implement and configure Nexthink platform components:
  • Nexthink Collector (endpoint agents)
  • Nexthink Engine / Portal
• Enable device-level data collection across:
  • Applications, systems, and user activities
• Support Nexthink deployments across enterprise environments

2. Endpoint Analytics & Monitoring

• Analyze endpoint data including:
  • CPU, memory, disk usage, and application performance
  • Application crashes, freezes, and responsiveness
  • Device health and performance trends

3. Digital Employee Experience (DEX) Insights

• Leverage Nexthink to measure and improve:
  • Digital Experience scores (DEX)
  • User productivity and collaboration experience
• Provide actionable insights to:
  • Service Desk teams
  • IT Operations and Engineering teams

4. Dashboard Development & Reporting

• Design and develop Nexthink dashboards for:
  • Device health and endpoint performance
  • Application experience (e.g., Teams performance)
  • User experience metrics
• Enable real-time and executive reporting

5. Remote Actions & Automation

• Develop and deploy Nexthink remote actions for:
  • Automated troubleshooting and remediation
  • One-click fixes for common issues
• Integrate Nexthink automation with:
  • ITSM tools (ServiceNow)
  • Automation platforms (OneEngine, TechBuddy)

6. Data Engineering & Integration

• Work with Nexthink data APIs:
  • Export API, NQL (Nexthink Query Language)
  • Data lake integrations
• Design optimized data ingestion strategies:
  • Filtered datasets for scalability
  • Near-real-time telemetry pipelines

7. AIOps & AI Integration

• Collaborate with AIOps / AI teams to:
  • Feed endpoint telemetry into analytics platforms
  • Enable anomaly detection and predictive insights
• Support intelligent automation and self-healing use cases

8. Troubleshooting & Incident Support

• Support IT operations teams with:
  • Root Cause Analysis (RCA) using endpoint data
  • Correlation of logs, user activity, and device performance
• Assist in resolving user issues faster using actionable insights

9. Governance & Best Practices

• Define Nexthink best practices:
  • Data usage and retention
  • Dashboard and reporting standards
• Ensure secure handling of device and user data
• Manage scalability constraints (data volume, API limits)

10. Stakeholder Collaboration

• Work with:
  • Service Desk and IT operations teams
  • Platform and automation teams
  • Business stakeholders
• Translate business needs into Nexthink analytics and automation use cases