Network & Svcs Operation Associate

Accenture in India; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture is seeking an Network & Svcs Operation Associate to support Network Billing Operations - Problem Management. You will contribute to transforming back office processes and ensuring accurate billing for network services.

You will handle invoices, payments tracking, customer inquiries, and work with your team to resolve root causes of IT infrastructure issues, with potential rotational shifts.

Qualifications

• Any Graduation
• 1 to 3 years of experience in related role

Responsibilities

• Solve routine problems largely by following guidelines and precedents.
• Manage and process billing for network services including invoices and payments.
• Identify root causes of IT infrastructure issues and implement corrective actions.

Skills

Network Billing Operations - Problem 1

Education

Any Graduation

Job description

Skill required: Network Billing Operations - Problem Management

Designation: Network & Svcs Operation Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies. Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

What are we looking for?

Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies.

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts